or example, in third world countries, which mainly produce cash crops such as tea and coffee, ethical dilemmas include those related to the incorporation of machines that save on both time and labor and that replace human labor. By replacing human labor, many of the employees are left jobless, thus an increase in poverty and the rise of families with low or no income. This paper will establish the ethical dilemma that presents itself in the case study by taking an approach from the quality assurance director’s point of view.
In any institution, be it a profit or a nonprofit organization, the quality of goods and services offered is very significant. This is because the best quality should be offered to the consumers irrespective of the cost they incurred as a result of provision of such goods and services. In the case study, the institution in question is a clinic that uses the conventional methods of keeping patients records in the file system. The ethical dilemma that presents itself is the negative consequences that would result from the computerization of record keeping in the clinic. As a quality assurance director, it is important to weigh the various aspects of both computerized record keeping and the filing system.
This should be done in a manner in which one considers both the advantages and disadvantages of both systems of record keeping which will help in determining what is best for the clinic as well as the patient (Kenyon 1999). According to the utilitarianism ethical theory, a choice is made with regard to the one that has more positive effects over negative effects than the other choice. This being the case, it is important to examine the advantages and disadvantages of both computerized record keeping and the filing system.
One advantage of the computerized record keeping system is that it enhances efficiency in the delivery of services and overall operation of institutions. This is so because records will be kept in a digital way, and can be