Conflict management requires first an understanding of the cause of the conflict which will require dialogue with the parties involved in the conflict. During the dialogue period, the communication styles of the people will be revealed by studying how they are behaving and talking and relating to each other and to the conflict managers in general. This will provide a rough picture of their social communication style. An understanding of the four social styles which are: director, analytical thinker, socializer/ influencer and socializer, will enable the conflict manager to use their strengths and weakness to mediate and enable them to mend their differences hence ending the conflict in a peaceful manner (Markham, 1996).
Step 9 which involves teaming skills for success and how the four styles mentioned above can be applied to different teams. Teams have different people all of whom have different personalities, behaviors and communications styles. Communication in a team is necessary for success and productivity increase. If people in a team can be able to understand the communication of each other, then conflicts can be avoided and deadlines can be met without problems. Team members just need to understand what style each team member falls into so that they can use their strengths for the ultimate success of the team as the step elaborates.
Step 3 which is the platinum rule is a very short discussion which has a more detailed discussion in step 6. This step offers what can be termed as a summary and which is not very elaborate and hence difficult to be understood and its ultimate relation to the social communication styles that are being discussed in all the steps. I considered this step just a waste of precious time and instead of giving a summary or what can also be considered as introduction to a topic that will be discussed later on in detail; the step should have chosen another area of the
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