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Mediation of a Conflict Situation - Case Study Example

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It was emphasized by Hocker & Wilmot (2014) that “the agreement is theirs, not imposed, and as a result there is no “ loser” who feels compelled to strike back” (p. 287).
Overall, one has realized that the process of mediation is crucial if and when the conflicting parties need a third party to straighten the facts and hear each party’s point of view on a more mature and responsible manner. From the advantages noted by Hocker & Wilmot (2014), one of the benefits, is to take into account the interests of both parties. Various videos have asserted that the underlying interests need to be discussed so that other options or alternative courses of action to resolve the issues could be suggested (Learning Communications, n.d.; Peninsula Conflict Resolution, 2001). Sometimes, it takes the experience and skills of the mediator to come up and suggest other alternative courses of action, rather than trying to force the preferred options, being imposed, by each party. Mediation, which followed defined steps or processes, could be applied in situations where conflicting parties could not resolve their issues by themselves.
From the videos, one realized that mediation could be applied in the following settings: (1) to assist family members in solving conflicts (Family Mediation In Action, 2011); (2) to address concerns and disputes among students from the University of Central Florida (University of Central Florida, 2012); (3) to resolve a conflict between a person who hired a painter to do a job (What is Mediation?, 2010); and (4) solve the problem between a landlord, Walter and a tenant, Marcy (Tenant Landlord Mediation, 2011). The uses of mediation are therefore diverse and could be seen to be applicable in scenarios where different kinds of people interact: in a school setting, in the work setting, in residential areas, in commercial institutions, or even within ...Show more
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Summary

The process of mediation is acknowledged to be applicable in various situations and settings where conflict between two parties require a third party to intervene. As defined by Hocker & Wilmot (2014), mediation “helps the parties negotiate to reach an agreement facilitated by…
Mediation of a Conflict Situation
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