The clients claim that the crisis hotline offers poor care of veterans. The counselors, at times, talking directly to the camera and obviously under strain, question if or not they could have done more and talk briefly about their personal experiences on active duty. They do their best, daily, pressing on, leaving one to think about whether the DAV questions itself on a day to day basis, on what they should improve and how they can do more for other veterans ("Robot Check," n.d.).
The counselors are ever hurriedly typing on keyboards, talking to callers, and communicating with co-workers, as well as supervisors in their office space. When the calls roll in, the counselors quickly evaluate the situation of the callers that is if there are any weapons, children and family in the veteran’s house. The operators, most of them being retired veterans, are well-situated to talk to their colleagues in the military ("Robot Check," n.d.). Following the end of a phone call optimistically that the veteran is safe, the supervisors enter the counselors’ cubicle to find out how they are