The concept of e-Government was born was originated way back in 1996 and has taken so many turns until today. But the architectural framework that connects government information and services was for its e-government programme is released in 2001. The key features of this architectural framework are 1. Portals that aggregate all government information and services in one place (The UK online) or aggregate them with the information and services of relevant third parties. The portals can be accessed via the internet or indirectly using UK online centers, call centers or other intermediaries. 2. A Government gateway. The gateway provides the necessary security and authentication to enable different parts of government to conduct secure electronic transactions with citizens. It also provides routing and connection services from the portal(s) to departments. The gateway is not visible to users as such. In the NZ model, it is the connection point between the seamless front and back offices. 3. Government secure intranet. Like any new development, e-government will progress through a number of stages. The Gartner Group has characterized these stages from as 1. Show Publication of information online but with no electronic communication or exchange. 2. Interact Users can communicate electronically with the government agency or download forms for submission in paper form. 3. Transact Two-way communication online with the government agency transactions can be undertaken and completed online....
2. Interact Users can communicate electronically with the government agency or
download forms for submission in paper form.
3. Transact Two way communication on-line with the government agency and
transactions can be undertaken and completed on-line.
4. Integrate One-stop shops, integration of services between departments and levels
And according to Dr Ballard, the transition from stage 1 to stage 2 is fairly simple. The move to stage 3 is more difficult involving development and use of both new technologies and business practices. Reaching stage 4 requires a major cultural leap in business practices, organizational structures and governance processes.
Minister for local e-government, Jim Fitzpatrick, said:
"Over the last five years Local Government has taken up the challenge to transform the way that citizens are able to access the services. It is very satisfying that e-enablement targets have now been reached. This is a success story and recent research bears out this transformation. After randomly selecting 10 of the best known names across multiple industry sectors in the FTSE 100, we pitted their performance against a range of local authorities across the country. On average, local authorities came out on top in terms of the speed of their websites - and achieved over 99% availability figures. The challenge for local government now is to ensure that this valuable work continues and that innovation and focus on the needs of local people continue to be at the heart of local e-government." The next challenge now, is to raise awareness even further of the new services available.
Liam Byrne, who was a former Andersen Consultant, proposed