Information Systems Case Study

Case Study
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Comair is a US based regional airline which has seen huge growth in operations since its inception in 1977. But the company has failed to give required importance to its IS/IT systems and infrastructure which resulted in a catastrophic breakdown of the whole system in 2004.


The report scrutinizes company's IT/IS policy in this context and delves into issues which could crop up when a new IS/IT system is implemented in accordance with system development practices.
Comair a regional airline based in Cincinnati US, stated operations with just three propeller planes in 1977. By 2004 it had 179 regional jets under its operations and in 2004, 12 million people flew Comair jets; that is a quantum jump from an operational perspective. But when in December 2004, its IT system failed it was evident that though the airline had grown in size and business yet its operational risk management structure was not well placed, especially in case of information systems management. On fateful date of December 25th 2004 Comair had to stop all operations and ground its 1100 flights which adversely affected 30,000 travelers and the company lost $20 million. This incident and the occurrences following it did not happen due to any momentary lapse in management or in the information technology system of Comair. Rather there were many significant points behind it.
From 1977 to 2004, Comair grew from 3 propeller jets to 177 Bombardier jets having1100 flights per day. But even in 1984, when Comair had 25 propeller jets under its operations, the company still used pen and paper to manage its flight crew. ...
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