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HND Organisational Behaviour
Pages 8 (2008 words)
Overview: In the present case study the old structure is becoming useless and badly needs change. As explained in the case study that Hospital becomes the center for psychiatric treatment in the city and surrounding area and more number of patients is treated as outpatients Basis…
Consultants usually kept all the records and other information, observations and documents of patients and other practitioner's records also to be kept by him. But in the changed scenario information and records of patients needed by Government Statisticians and researchers for analyzing other aspects of the health care system. So it is becoming a complex situation that requires systematic working on record keeping, filing of records as well as to work out on security of these records. The working fellows of this hospital are very informal and casual in managing the records and are very cooperative with each other too. Records were being maintained on the basis of memory of the group or individual and personal relationship. Mrs. Price the senior medical record clerk working for 30 years in the Hospital and for 10 years in the filing section with almost same number of employees where as other section has grown faster with more employees .supervisors report to Hospital secretary. Now hospital secretary becomes unit administrator but every thing remains same. Mrs. Price commands respect from all quarters. The employee of her section work as a team and complete their work as well as help others and in the free time they become informal to each other.
Change: Centralization of geriatric and psychiatric outpatients clinic s and catchments area number is increased in ma ...
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