Drucker (1993) predicted that the impact of information technology in the global economy will be as widespread as that during the Industrial revolution. The technical process of information technology (IT) management has become more simplistic with the introduction of conventional approaches. It all revolves around the concept of replacing traditional methods with computers and other gadgets. The aim of this transition is promote productivity and ensure that the organisations are highly efficient. Aside from these basic goals, the extensive use of technology has reduced overhead costs and other forms of expenses.
Since the demand for computers and other similar commodities have increased, some innovators have realised the potential of creating businesses out of such products. With this development, the application service provider (ASP) became a well-known concept. ASP is designed to provide computer-based services through established networks. The process involves the provision of access to particular application program.
According to Parveen (2001) ASP is an emerging form of service provider concentrated on delivering outsourced application hosting services. ASP is used to manage and distribute application capabilities to a wide range on entities from a data centre across both public and private Internet on a rental conditions. ...