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Knowledge Management and IT Services
Pages 8 (2008 words)
If we analyzed then we come to know that critical success for an organization to survival in a rapid change of today's business world is to create an effective management of information and related information technology. IT Services exists inside organisation for instance Halifax Bank and Islamic Bank of Britain to support and develop the applications and technology wanted to facilitate the information wants of the organisation…
At the similar, IT infrastructure that supports commerce has grown quickly in a scope and extensiveness, becoming more and more difficulty than ever and before. More highly, IT enters into a new era where operational fineness counts, IT organization are focusing labors on humanizing IT service levels as also reducing the service release and service support cost as a key driver for delivering IT value. Value added by put into practice control approach, jointly with IT service management, it will benefit the commerce world and enter into a new commerce world. This paper emphasize two well practice IT supremacy, which is control approach labor closer with the organization goal. ITIL, IT service management, which value added to the organization for advantage the Islamic Bank of Britain from civilizing customer approval. This paper also exemplify how risk and control subject on map COBIT control approach, also how ITIL advantage the organization from the service support and service release that been careful as the heart of the ITIL structure for IT service management (Alpar, P. and Kalmring, D. 2001, pp.730-742).
"Knowledge" is a set of beliefs, expertise, experie ...
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