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Computer Science - Assignment Example

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Computer Science

4. The feedback form is sent out to the customer along with the bill and asked to send them by post, which not many customers are willing.
5. There is a problem with scheduling and routing of jobs to the crew which results in wasting time.
6. The maintenance service of the trucks are not carried out in an orderly fashion, sometimes it's too early and sometimes late. It has a negative impact on the maintenance costs, the reliability of the trucks and safety of the service team.
7. The training courses for technicians are not likeable by them with regard to training organisation, payments during the period and many more.
Answer to Q2a:
The various opportunities to improve the business for Decker Repairs are as follows:
1. Addressing the problem of single computerized system for all purposes must be broken into different individual systems and a good relationship among then must be established so as to reduce redundancy and prevent the anomalies of insertion, updation and deletion of information.
Solution: An enterprise wide system (ERP) can be developed so as to capture the different modalities of the business and integrate into one big system. A proper relational database must be also established to take care of the information which needs to be dealt with.
2. The problem of recording the customer service info is telephonic based which can be problematic with respect to phone line busy due to traffic, phone line damages which hinder loss of customers and requirement of many front desk personnel to handle it.
Solution: A web based system (Client-Server Model)can be developed for the customers to browse the service required and request can be placed accordingly. It cuts down all phone barriers...
Solution: An enterprise wide system (ERP) can be developed so as to capture the different modalities of the business and integrate into one big system. A proper relational database must be also established to take care of the information which needs to be dealt with.
2. The problem of recording the customer service info is telephonic based which can be problematic with respect to phone line busy due to traffic, phone line damages which hinder loss of customers and requirement of many front desk personnel to handle it.
Solution: A web based system (Client-Server Model)can be developed for the customers to browse the service required and request can be placed accordingly. It cuts down all phone barriers and traffic at the service provider's end to record the requests.
Solution: The service bill can be delivered online after the customer confirms the service request to be closed. After that the payment is made online and feedback is sent out. The online payment system can be implemented for customer ease.
The DSS will capture all the processes currently occurring in an organization and make decisions on the basis of that. ...Show more

Summary

Thirdly, all the functional and non-functional requirements are identified. A Data Flow Diagram is provided which illustrates the penetrations of the system and associated information flow from all the entities involved.
6. The maintenance service of the trucks are not carried out in an orderly fashion, sometimes it's too early and sometimes late…
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Computer Science Assignment essay example
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