organisations analyse and strategies

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Soft System Methodology is adopted in Organisational Process Modelling, in situations where decision making task carries complications and the manager is unable to take a definite decision in identifying the 'problem definition'. The reason for such complications varies from organisation to organisation, however in most cases it is due to the overwhelming of multiple alternative solutions.


(Hammond, 2003, p. 59) Now, what Hammond means here are two aspects of the same situation. By 'acceptance of pluralism' he means choice of multiple solutions and whenever there is more than one solution in any organisation, manager has to select one thereby rejecting the rest of them. This creates 'conflicting situations' which Hammond has referred to as 'surrender of power'. This tension between the recognized need for pluralism and the desire for influence or control is absolutely critical to a consideration of the impact of systems thinking, and forms the basis for 'soft' approaches within the field.
Soft Systems Approach is mostly used in information systems as an instantiation of information technology, where the same information technology can be instantiated in different ways. SSA usage is also highlighted in Management Information Systems, therefore, is that it involves not just information technology, but also its instantiation. ...
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