But, the site has no visible search tool online.
Style - the homepage looks welcoming but pages within and of altering colour page-by-page is suitable to all users.
Conviviality - The warmth colour combination is not appropriate to a corporate image like banking.
Navigation - Accessible and clearly defined navigational buttons and links are present but the footer is absent right through.
Control - In some pages, links are overly presented which are with underlines, CSS for links is needed.
Recovery - Users can browse anywhere in the site and can click back or other links directly if they mistakenly visited the wrong page.
Feedback - No visible feedback procedure is present where users can send their comments and questions online.
Constraints - Advantage to this site is that there is a disability page designed for textual readers.
Site URL: http://new.egg.com/
Visibility - Attractive look but cartoons in homepage is not appropriate, unless it is a general image of the company.
Consistency - The general look is adapted to every page but some of the text may be not readable to some users because of grey font colour.
Functionality - Each page serves different functions and which is good. The only problem here is that it is too much of an advertising type and not presenting it simple.
Affordance - The heavy graphic presentation of information of products and services is not appropriate to all users.
Flexibility - No search engine facility is present online
Style - The use of graphics to present data is not appropriate at all times.
Conviviality - If a user has a low-bandwidth...
This is an exploratory study that aims to understand the current situation in terms of internet banking utilized by the Royal bank of Scotland, Bank of Scotland, EGG, and HSBC. Based on evaluation, it indicates that the general visibility of this study is guaranteed but the design standards are not applied to internet banking. The results of this study give users, clients, and researchers more understanding of how Royal bank of Scotland, Bank of Scotland, EGG, and HSBC applies there current banking services online with the use of tools via the internet according to the general internet banking website design standards.