CUSTOMER CARE AND ROLE OF THE OVERSEAS REPRESENTIVE

CUSTOMER CARE AND ROLE OF THE OVERSEAS REPRESENTIVE Essay example
Masters
Essay
Tourism
Pages 8 (2008 words)
Download 0
Customer Care and Role of the Overseas Representative Table of Contents Rationale behind the Research 3 The Research Questions 4 Aim 4 Objectives 5 Literature Review that Identifies the Key Concepts to be Included 6 Methodology 8 Research Design 8 Data Collection 9 Research Approach 10 References 11 Rationale behind the Research Research is considered to be a logical and systematic study for finding new and useful information based on a selected topic…

Introduction

Large organisations are observed to be expanding their businesses globally in order to maintain their competitive position amid their competitors by offering an assortment products based on the local needs and preferences (Blaxter & et. al., 2001). However, it has often been viewed that the aim of expanding is considered to be one of the major tasks which at times results in negligence in the way customer satisfaction should be taken care of. With the changing demand in the preference of goods amid people, it has become vital for every organisation to implement new steps that would help them to fulfil the rising demands of their customers. Today’s tourism industry is recognised as one of the growing global industries. It has been measured that today many students selects travel and tourism as their field of study and chose to select it as the way of earning their livelihood. Additionally, tourism industry is viewed to provide challenging and exciting working environment which is attracting more people towards it. Overseas representatives are essentially organisational members who represent themselves as an authorised person to act as an official delegate or agent. ...
Download paper
Not exactly what you need?

Related papers

Determinants of Customer Satisfaction in the Hotel Industry: the Relationship between Customer Satisfaction and Different Catego
Hotels being part of service industries have thus witnessed an increased effort to enhance customer satisfaction and thus customer satisfaction measurement has become an important ‘part and parcel’ of a hotels success. The purpose of this research is to discover and recognize the determinants of customer Satisfaction (Shih, 1986; Yau and Chan, 1990; Stevens, 1992; Mok et al., 1995). 2. DATA…
Select a Brand within Tourism, Airline or Hospitality Industry that has Both Operations in the UK and Overseas
“With its decades of solid experience, services that independently rate airlines, like Skytrak, as well as its customers, have rated this airline highly” (Significant Details Regarding British Airways 2011, para. 2). Logic behind selecting BA is that it is famous airline company in airline industry and it operates many countries. BA adopts many strategies for getting better market share in…
Evaluation on customer services on Bellevue Club Hotel
The report recommends that the manager should hire more staff and the staff should be well trained, especially in the high season. Research has identified multiple areas at Bellevue requiring improvement, including service and product dimension raging from entertainment to meal services. Recommendations for improving training and cultural development are provided. 3. Content Page 1) Terms of…
To critically analyze of the impact the Customer Relationship Management has made on Customer Loyalty in Renaissance Beijing Cap
The dissertation begins with a comprehensive introduction, explaining what the paper is all about and giving a chronological sequence of how the text shall unfold in subsequent sections. Later the author has reviewed the literature in detail that has been utilized and studied to ascertain theories applicable to this scenario and how they are helpful in analyzing the practices being followed by…
ICT AND CUSTOMER SERVICE
Analysis is given on the survey and comparisons made between survey findings and literature review. ICT is now an integral part of much of our lives and even when we go on vacation or on business trips too.
corporate social responsibility and customer satisfaction in the hospitality industry
Business operations matching with the sustainability standards has turn out to be a significant issue for organizations and their stakeholders on a global level and is today the part of conventional business framework. Well-known as CSR, the concept requires a principled and dependable position in business operations to take account of the community’s well-being. Idea for a novel trade framework…
Critically assess the potential and/or real socio-cultural, economic and environmental impact of mass tourism on an overseas des
Consequently, there have emerged two opposing sides to the debate on whether mass tourism is good or bad. In particular, mass tourism is shrouded in quite a lot of controversies and debates with one side opposing and the other supporting mass tourism (Wilkerson, 2003). Pope John Paul II once said that tourism is just a means of exploitation and added that mass tourism villages are merely…