Large organisations are observed to be expanding their businesses globally in order to maintain their competitive position amid their competitors by offering an assortment products based on the local needs and preferences (Blaxter & et. al., 2001). However, it has often been viewed that the aim of expanding is considered to be one of the major tasks which at times results in negligence in the way customer satisfaction should be taken care of. With the changing demand in the preference of goods amid people, it has become vital for every organisation to implement new steps that would help them to fulfil the rising demands of their customers. Today’s tourism industry is recognised as one of the growing global industries. It has been measured that today many students selects travel and tourism as their field of study and chose to select it as the way of earning their livelihood. Additionally, tourism industry is viewed to provide challenging and exciting working environment which is attracting more people towards it. Overseas representatives are essentially organisational members who represent themselves as an authorised person to act as an official delegate or agent. The role of overseas representatives in a tourism industry is essential as they are responsible to look after all the requirements of their customers, which in turn helps in building better customer relationship with the organisation. Although tourism is considered to be a growing industry, it has been viewed that minimum research has been conducted to study the importance of overseas representatives in tourism industry and their role to maintain good customer care. In this regard, organisations or people who mainly aim to study the role of overseas representatives in tourism industry and their role in maintaining good customer care level would be attracted towards this research as it would aid them to understand the various factors associated with the job role and the importance of overseas representatives in tourism industry (Dale & Oliver, 2005). The Research Questions Based on the selected research topic, the two research questions that would be addressed in the proposed study are “what are the roles of overseas representative to establish better customer car
Customer Care and Role of the Overseas Representative Table of Contents Rationale behind the Research 3 The Research Questions 4 Aim 4 Objectives 5 Literature Review that Identifies the Key Concepts to be Included 6 Methodology 8 Research Design 8 Data Collection 9 Research Approach 10 References 11 Rationale behind the Research Research is considered to be a logical and systematic study for finding new and useful information based on a selected topic…
To make sure this happens, there is a functional process that takes place within the organisations that supports, motivates and gives power to the employees at all management levels to provide customers a satisfying experience, and this process is known as Internal Marketing (Rafiq, M, & Ahmed, P 1993).
Action Plan 17 Action Plan for Implementation 18 Recruitment 18 Review of Employee Performance 19 Formulation of Personal Development Plans 19 Emotional Intelligence (EQ) 19 Conclusion 20 Bibliography 21 Executive Summary At the core of every successful company, customer care plays a central role in its marketing management plan.
In health care, however, communication is needed to help boost the morale of patients or even to make them feel secured. Constant communication between the patient and the nurse will definitely develop into a relationship of trust which can be of great help for the fast recovery of patients.
It is a metaphorical and passionate debate regarding whether French history teachers should stress positive aspects of colonialism.
The controversy surrounding the law on the "positive role of the French presence overseas' is widespread and varied, and in order to come to a clearer and more understanding viewpoint on this subject matter, the following questions must be addressed:
It is undoubtedly the way they render customer service that sets them apart from all others.
Customer service is defined in many ways. It is said to be the quality of service rendered to customers. It is also the ability to satisfy the needs of a company's internal, such as co-workers, and external clients or the customers.
Customer care policies are an absolutely necessary thing in a hotel to insure that customer always get the quality of care which will keep them coming back and induce them to recommend the hotel to others. The policies provide guidelines against which any hotel employee may measure his or her performance in caring for customers.
This acts as an opportunity for the company to introduce a new product or service, an aspect that would increase the overall revenue by the business.
Customers’ complaints might be an indication that there is a
ss environment often has major influence in shaping customers’ perception, behaviour, satisfaction level along with their spending times and their willingness to remain with the retail service setting of a particular organisation (Clemes & Ren 2013). The coursework intends in
16 pages (4000 words)Essay
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