Employees-Management Coflicts at British Airways

Employees-Management Coflicts at British Airways Essay example
Masters
Essay
Tourism
Pages 16 (4016 words)
Download 0
Employees-Management Conflicts at British Airways A research project on “Research Methods for Hospitality and Tourism Management” By: Table of Contents 1. Executive Summary 03 2. Introduction 04 2.1. Hospitality Industry of UK 05 2.2. Background Story at BA 06 3…

Introduction

References 23 1. Executive Summary British Airways is air carrier Hospitality Company which operates in United Kingdom with its head quarter in London. Recently there observed a conflict between employees and the management which was afterwards resolved after significant losses. The purpose of this study is to dig out the root causes for what the problem arouse and the deviation between proposed solution and the most appropriate solution in order to resolve the matter with least damages. The study is purely descriptive and qualitative which uses case study research design to find out the deduction (Cooper 2007). As it has to interact with human behaviors then it is socially collaborative research hence it is specified as deductive research. The real time scenario will be implicated over the literary theories and practices to deduce the most appropriate results (Sekaran 2003). The cabin crew employees had a problem with the management policies related to their rights and incentives issues (BBC News). They went on a shutdown to get their demands fulfilled. The dispute ran for a longer time period of two years and the main agenda presented by the employees union was pay and benefits. It remained an acrimonious one for the taste of the top management. It caused twenty two days of crew cabin staff strike. Human resource department was not able to handle the situation (BBC UK). The problem was tackled at last; the guilt was on both parties. ...
Download paper
Not exactly what you need?

Related papers

Perception and attitude of British customers towards cruise travel
It is norm for them. The first of the cruise line industry was traced back in the mid19th Century with Brunel’s ss Great Western being the first to cruise the waters from Bristol headed towards New York in 1838 (Hobson 462). Nowadays this is a global trend. The highest demand in global for over twenty years now has been to go on a cruise holiday by many people. The vessels and the environs…
An investigation into the image of Bangkok as a tourist destination from British consumer perspectives and Thai industry provide
The research inferred that Bangkok might not be one of the top vacation places for the British because there are many problems in the city which are causing British tourists to lower their number of visits here. Firstly there is the flood, along with the theft, no security, scams, prostitution, environment and dirt, which is de-motivating the British to come to Bangkok. Useful recommendations have…
Airlines Management
Over the years it has shown tremendous growth so much that European Airlines have begun to see Emirates as a threat. Emirates’ president and Executive vice chairman are of the opinion that the reasons behind the success of Emirates are the central location (Dubai) and the favourable aviation policies of Dubai (The Economist, 2010). Etihad and Qatar Airways are two rivals of Emirates. Analysts…
Company Report and Promotion Plan for British Airways
Since privatization, the airline has grown in leaps and bounds to dominate the industry, but competition has also been growing world widely (Buck, 2010:134). This report seeks to provide a competitive analysis of British Airways and create a promotional plan for the company. The promotional plan will include a marketing mix analysis, time plan, and a brief budget forecast for the expenses and…
Motives Behind the british-american special relationship DISSERTATION PART 2
.6 1.3 Aim.8 1.4 Objectives.8 1.5 Rationale for Research.8 1.6 Conclusion.9 Chapter 2: Literature Review.10 2.1 Central Psychological View of Tourism.10 2.2 Push Factors for Tourism.14 2.3 Pull Factors for Tourism.15 2.4 Utilisation of the Theories of Tourism Psychology.17 2.5 Gaps in Research ….18 2.6 Conclusion ….19 Chapter 3: Methodology.
Hospitality Management--Food Safety Management
With this comes a great responsibility to ensure the safety and integrity of the food supply. Little kills a tourist destination or catering business more than bad publicity. This can occur in the media, or via word of mouth. One of the primary concerns in the industry has long been outbreaks of food poisoning (Adams and Morrell 38). Catering businesses must depend not only on their own quality…
British museum
This museum has the greatest collections of human cultural history and its main objectives include becoming a museum of the world for the world, providing services to the curious and the studious and collecting culture for the benefit of the entire world (Williams, 2013). To this end, this essay focuses on the issues that affect the British Museum operations. Particularly, the essay focuses on the…