References 23 1. Executive Summary British Airways is air carrier Hospitality Company which operates in United Kingdom with its head quarter in London. Recently there observed a conflict between employees and the management which was afterwards resolved after significant losses. The purpose of this study is to dig out the root causes for what the problem arouse and the deviation between proposed solution and the most appropriate solution in order to resolve the matter with least damages. The study is purely descriptive and qualitative which uses case study research design to find out the deduction (Cooper 2007). As it has to interact with human behaviors then it is socially collaborative research hence it is specified as deductive research. The real time scenario will be implicated over the literary theories and practices to deduce the most appropriate results (Sekaran 2003). The cabin crew employees had a problem with the management policies related to their rights and incentives issues (BBC News). They went on a shutdown to get their demands fulfilled. The dispute ran for a longer time period of two years and the main agenda presented by the employees union was pay and benefits. It remained an acrimonious one for the taste of the top management. It caused twenty two days of crew cabin staff strike. Human resource department was not able to handle the situation (BBC UK). The problem was tackled at last; the guilt was on both parties. The demands were unjust and the management was getting failed in digging out some perfect situation handler. 2. Introduction The proposed study anticipates digging out the recent conflict issues which were observed at British Airways among management and the employees (hubpages). The conflicts were sought to be resolved in order to get the operations straight forward as well as on the stream of action. The research methodology which is used to get the insights from the matter is secondary data approach using deductive research design. The conclusion is generalized as the matter was not only dependent upon the management. There were many of the contemporary issues which were over sought by the stakeholders. The study is a spot light, basically, and the primary purpose is to find out the relationship between conflict handling capabilities and the employees’ union authority at British Airways. Since British Airways is a well-known traveling company operating in United Kingdom, having the head quarter at London, UK. It is the biggest carrier company in United Company whereas it is placed at 3rd number all over the Europe. The company stands at 1st in airlines ranking all over the world having 51000 employees. The passenger turnover which is recorded on the booking basis is 36 million per annum. It has a lot of strengths over its contemporaries. Threats which were observed over the history of British Airways were short termed and management resolved the issues in a managed and systematic manner. Over the period of Human Resource era, the beginning was a little bit shaky for hospitality industry. Because before the arrival of HR era, customer was considered as a king and there were lesser rights given to the employees. When human resources were realized with their value, conflicts arouse in all over the hospitality industry along with British Airways. In the paper, there is discussed in detail about how the management faced the problems and how was the issue resolved along with better implementation of the case in to the real corporate world with
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Employees-Management Conflicts at British Airways A research project on “Research Methods for Hospitality and Tourism Management” By: Table of Contents 1. Executive Summary 03 2. Introduction 04 2.1. Hospitality Industry of UK 05 2.2. Background Story at BA 06 3…
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