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Employees-Management Coflicts at British Airways
Pages 16 (4016 words)
Employees-Management Conflicts at British Airways A research project on “Research Methods for Hospitality and Tourism Management” By: Table of Contents 1. Executive Summary 03 2. Introduction 04 2.1. Hospitality Industry of UK 05 2.2. Background Story at BA 06 3.
References 23 1. Executive Summary British Airways is air carrier Hospitality Company which operates in United Kingdom with its head quarter in London. Recently there observed a conflict between employees and the management which was afterwards resolved after significant losses. The purpose of this study is to dig out the root causes for what the problem arouse and the deviation between proposed solution and the most appropriate solution in order to resolve the matter with least damages. The study is purely descriptive and qualitative which uses case study research design to find out the deduction (Cooper 2007). As it has to interact with human behaviors then it is socially collaborative research hence it is specified as deductive research. The real time scenario will be implicated over the literary theories and practices to deduce the most appropriate results (Sekaran 2003). The cabin crew employees had a problem with the management policies related to their rights and incentives issues (BBC News). They went on a shutdown to get their demands fulfilled. The dispute ran for a longer time period of two years and the main agenda presented by the employees union was pay and benefits. It remained an acrimonious one for the taste of the top management. It caused twenty two days of crew cabin staff strike. Human resource department was not able to handle the situation (BBC UK). The problem was tackled at last; the guilt was on both parties. ...
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