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Hospitality and Tourism Strategic Planning

The rooms of this hotel had the facility of running water, though cold, and the air condition luxury in its public rooms. It was in the year 1947 when a hotel named Roosevelt Hilton was launched at New York City. This hotel pioneered in providing its guest rooms with televisions. By the year 1948, the Hilton Hotel was identified as the first hotel company to come up with the new system of multi–hotel reservation. This gave birth to the modern reservation system that is used today (Hilton Worldwide, 2012). As years passed, the company paced up its innovations and came up with new concepts and approaches every now and then. The introduction of sewing kit and a booklet containing important and useful names and numbers for the female travellers brought the company to limelight. Improvement in its technical side is characterized by the “brand–wide direct telephone service” launched by the company in the year 1957. The introduction of airport hotel based concept was cheered by the business purpose travellers. Hilton came up with its first Airport hotel in the year 1963, the San Francisco Airport Hilton and was a pioneer in this approach. Ten years down the line from this period, i.e., by 1973 Hilton once again came up with an innovative idea of centralized reservation system making a breakthrough improvement in its customer care service (Hilton Worldwide, 2012). Again in the year 1987, Hilton was seen to introduce its first program for guest loyalty called the Hilton HHonors (Hilton Worldwide, 2012). It was later in the year 2008, when Hilton Vancouver Washington made history by being certified by both Leadership in Energy and Environmental Design (LEED) along with Green Seal (Hilton Worldwide, 2012). Its latest development was in the year 2010 with the launch of the spa facility at various locations such as the United States, China and Thailand (Hilton Worldwide, 2012). This paper intends to analyze the various strategies and the impacts of internal and external environment on Hilton Hotels & Resorts. An effort to develop a strategic plan emphasizing on the risk management factor of business strategy shall also be one of the highlighting sections of the paper. Environmental Analysis of Hilton Hotels & Resorts The purchasing of medium and small–sized hotels has been in Hilton’s practice right from 1970s. The attention towards acquiring a huge amount of real estate was the main focus of Hilton. The lodging assets of Hilton Group Plc amounted to GBP 3.3 billion in the year 2006, thus making Hilton the largest company in the field of lodging (United States Securities and Exchange Commission, 2005). There has been a recent change in trend of the company and it has shifted to expand its operations by the process of franchising instead of merely acquiring real estates. This company mainly operates in the United States but also has its presence in various other major city locations such as Sao Paulo, Toronto, London, Sydney, Paris, Shanghai, Rome, Stockholm and Beijing (HotelsGrid, 2012). It was in the year 2007 when Hilton Hotel was acquired by the Blackstone Group for money worth of US$20.1 billion (Morrison, 2007). Prior to the event of ...Show more
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Summary

Hospitality and Tourism Strategic Planning Table of Contents Table of Contents 2 Overview of the Company 3 Environmental Analysis of Hilton Hotels & Resorts 4 External Environment 6 PESTLE Analysis 8 8 Internal Factors 10 Mission, Vision and Values of Hilton Hotels and Resorts 10 Human Resources 12 Marketing and Distribution Channels 13 SWOT 14 Theoretical Approach to Business Strategies 16 Evaluating Strategic Options 17 References 20 Bibliography 24 Overview of the Company Hilton Hotels & Resorts struck its first venture in the year 1919 with Conrad Hilton buying his very first hotel…
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