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The Peninsula Hong Kong: ICT, E-Tourism and Service
Pages 18 (4518 words)
The Peninsula Hong Kong: ICT, E-Tourism and Service Table of Contents The Peninsula Hong Kong: ICT, E-Tourism and Service 3 1.0 Introduction 3 2.0 Literature Review 6 2.1 Customer Service and Satisfaction 6 2.2 Local Capacity and Social Adaptation 7 2.3 Liberalisation Strategy 8 2.4 Summary 11 3.0 Methodology 12 4.0 Case Study 14 4.1 Website Evaluation 14 4.1 Guest In-room Experience 15 4.2 ICT Capacities 17 4.3 Intranet & Internal Electronic Communication 18 4.4 Summary 19 5.0 Recommendations and Conclusion 20 5.1 Recommendations 20 5.1.1 Adopt IT to housekeeping 20 5.1.2 Express Check In 21 5.2 Conclusion 22 References 24 The Peninsula Hong Kong: ICT, E-Tourism and Service 1.0 Introduction
Creating a high technological environment has benefits to the surrounding region as well as for the customer base. Technology requires infrastructure in terms of energy, internet capacity, and other services to the community. Tourism is not a separate activity, but is integrated into the region in which the events of tourism occur. The liberalisation theory provides context for how technology can increase the economy and socio-developmental capacities of the surrounding region. 1.1 Background The Peninsula Group is one of the divisions of Hong Kong and Shanghai Hotels Limited (“HSH Group”) and operates nine luxury hotels in major cities in Asia and the U.S.A. As they expand into Europe, The Peninsula Paris will open in late 2013. The Peninsula Hong Kong is one of the nine luxury hotels and opened on the 11th December 1928 when it was the only five star luxury hotels in the city. ...
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