Creating a high technological environment has benefits to the surrounding region as well as for the customer base. Technology requires infrastructure in terms of energy, internet capacity, and other services to the community. Tourism is not a separate activity, but is integrated into the region in which the events of tourism occur. The liberalisation theory provides context for how technology can increase the economy and socio-developmental capacities of the surrounding region. 1.1 Background The Peninsula Group is one of the divisions of Hong Kong and Shanghai Hotels Limited (“HSH Group”) and operates nine luxury hotels in major cities in Asia and the U.S.A. As they expand into Europe, The Peninsula Paris will open in late 2013. The Peninsula Hong Kong is one of the nine luxury hotels and opened on the 11th December 1928 when it was the only five star luxury hotels in the city. It has been awarded No.1 in the 2012 World’s Best Business Hotel – Top Hotels by City International by Travel + Leisure U.S.A., No.3 in WorldBest City Hotels by Blianz Switzerland, Winner of Worldwide City Hotel of The Sunday Times Travel Magazine (U.K.), and Best Business Hotel in both The World and The Asia-Pacific in 2011. All of these reputations not only have made Peninsula Hong Kong one of the best choices in Hong Kong for both business people and leisure travellers from all over the world but also provide all visitors a glorious and glamorous experience. A visitor’s impression of the Peninsula Hong Kong begins way before he or she steps into the hotel. Beginning at the reservations stage, potential guests can check the Peninsula website for information regarding availability, rooms, restaurants and also other information regarding the hotel and Hong Kong. In September 2012, The Peninsula Hong Kong proudly unveiled the first phase of its landmark room enhancement programme that offers guests the highest levels of comfort, with a HK$450 million project that will see all 300 guestrooms and suites transformed into technologically advanced spaces. Complementing the chic elegance of the new room design is the revolutionary in-room technology, setting new standards for guest personalisation. The system has been developed in-house by The Peninsula Hotels’ Electronic Services Department, a pioneer and industry leader in the research and development of innovative guestroom technology. The Peninsula is the only hotel company in the world with its own research and development facilities to design build and customise equipment to serve its guests. 1.2 Research Study The Peninsula Hong Kong provides an excellent model to study on traditions of quality and services combined with Information and Communication Technologies (ICTs) to maintain or even enhance the competitive edge for the hotel. In general, The Peninsula is one of the most expensive hotels in Hong Kong. While there are many new high technology hotels in Hong Kon
The Peninsula Hong Kong: ICT, E-Tourism and Service Table of Contents The Peninsula Hong Kong: ICT, E-Tourism and Service 3 1.0 Introduction 3 2.0 Literature Review 6 2.1 Customer Service and Satisfaction 6 2.2 Local Capacity and Social Adaptation 7 2.3 Liberalisation Strategy 8 2.4 Summary 11 3.0 Methodology 12 4.0 Case Study 14 4.1 Website Evaluation 14 4.1 Guest In-room Experience 15 4.2 ICT Capacities 17 4.3 Intranet & Internal Electronic Communication 18 4.4 Summary 19 5.0 Recommendations and Conclusion 20 5.1 Recommendations 20 5.1.1 Adopt IT to housekeeping 20 5.1.2 Express Check In 21 5.2 Conclusion 22 References 24 The Peninsula Hong Kong: ICT, E-Tourism and Service 1.0 Introduction …
A Case Study Analysis: Hong Kong 1.1. Government’s Role in Enhancing Economic Competitiveness Various economists have discussed the importance of economic competitiveness and also suggested several measures to attain the objectives to develop knowledge-based society.
It has covered near about 870,000 square metres of land. The park became a non- profit organisation in 1987 and is managed by Ocean Park Corporation incorporated under Ocean Park Ordinance. Ocean Park is a public educational and entertainment park. The main objective of this park is to provide people with both education and recreation.
Disneyland theme parks are flourishing in the United States and Tokyo, but they have struggled in Hong Kong and Paris (Needle, 2004, p.522). This essay explores several issues regarding Disney’s challenges in Hong Kong and Paris, and it also determines the best country and city for the next Disneyland.
Further, the study highlights the key advantages and disadvantages attached with the e-brokerage strategies practiced in the brokerage companies in Hong Kong. The study will also provide practical suggestions in order to undertake improvement in the e-strategy for brokerage in the brokerage companies in Hong Kong.
Upon seeing these things, Hong Kong has a big potential in attracting tourists and more likely uplift the Hotel industries within its vicinity. However, due to the fact that Honk Kong is very much industrialized, we cannot neglect the fact that most of the operations of Hotels here compromises with the environment in terms of energy and some natural resources.
Hong Kong has made tremendous impact on the whole Chinese film industry, in particular, due to its prominent filming trends and distinguishable characteristics. Before the return into China, there was an euphoric discussion about Hong-Kong's astounding development to a world-class city.
Throughout that period before the British turned over Hong Kong to China on July 1, 1997 in compliance with a 1984 agreement, the language of commerce and mass media here had been British English1. For this reason, the development of television news and broadcast environment in Hong Kong closely paralleled that of UK in that it is driven by public service broadcasting, which is confined to educational and community development programs in other countries.
It is a dispositional component of behaviour which benefits another in need. The help that an individual gives is ad-hoc and sporadic, and its application arbitrary. We will assume that well-organized altruistic activity will maximize the benefits of receivers.
Notably, the governmental bodies can play a significant role in accumulating the public sector with the private sector in this regard and promote the educational background of the economy. This shall not only stimulate the
This essay explores several issues regarding Disney’s challenges in Hong Kong and Paris, and it also determines the best country and city for the next Disneyland.
One of the most essential entry approaches for Disney is to work
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