Got a tricky question? Receive an answer from students like you! Try us!

The Peninsula Hong Kong: ICT, E-Tourism and Service - Essay Example

Only on StudentShare
Masters
Essay
Tourism
Pages 18 (4518 words)

Summary

The Peninsula Hong Kong: ICT, E-Tourism and Service Table of Contents The Peninsula Hong Kong: ICT, E-Tourism and Service 3 1.0 Introduction 3 2.0 Literature Review 6 2.1 Customer Service and Satisfaction 6 2.2 Local Capacity and Social Adaptation 7 2.3 Liberalisation Strategy 8 2.4 Summary 11 3.0 Methodology 12 4.0 Case Study 14 4.1 Website Evaluation 14 4.1 Guest In-room Experience 15 4.2 ICT Capacities 17 4.3 Intranet & Internal Electronic Communication 18 4.4 Summary 19 5.0 Recommendations and Conclusion 20 5.1 Recommendations 20 5.1.1 Adopt IT to housekeeping 20 5.1.2 Express Check In 21 5.2 Conclusion 22 References 24 The Peninsula Hong Kong: ICT, E-Tourism and Service 1.0 Introduction …

Extract of sample
The Peninsula Hong Kong: ICT, E-Tourism and Service

Creating a high technological environment has benefits to the surrounding region as well as for the customer base. Technology requires infrastructure in terms of energy, internet capacity, and other services to the community. Tourism is not a separate activity, but is integrated into the region in which the events of tourism occur. The liberalisation theory provides context for how technology can increase the economy and socio-developmental capacities of the surrounding region. 1.1 Background The Peninsula Group is one of the divisions of Hong Kong and Shanghai Hotels Limited (“HSH Group”) and operates nine luxury hotels in major cities in Asia and the U.S.A. As they expand into Europe, The Peninsula Paris will open in late 2013. The Peninsula Hong Kong is one of the nine luxury hotels and opened on the 11th December 1928 when it was the only five star luxury hotels in the city. ...
Download paper
Not exactly what you need?

Related Essays

Tourism individual report
This means a lot more has to be done in different areas to achieve this dream. This report is going to analyze the economic, social and political contexts in the development of Hong Kong as a tourist destination, evaluate and come up with recommendations as to the future opportunities and challenges facing Hong Kong. The report will include the manner in which Hong Kong has responded to impacts of the named development factors and the policies in has put in place. Table of Context 1. Introduction .4 2. Literature Review.7 3. SWOT Analysis .10 a. Strengths and…
12 pages (3012 words)
tourism
There are greater challenges to the ecology and environment of the tourism destination with increased tourist activities in developing nations. Climate change, and global warming create potential long term consequences on tourism. Conservation and protection of natural resources and wildlife habitats form an important part of the agenda. Similarly, sustainable solutions have to be undertaken to reduce the increased environmental pollution caused by growing tourist traffic. Bhatia (2006) reiterates that it is vital for authorities at the local and national levels to carry out destination…
6 pages (1506 words)
"How are tourism businesses using ICT to improve the tourist experience?" ?
109). This implies that the application of an array of communications- and computer-assisted, and electronic technologies are being used to a greater extent to improve the performance and implementation of business operations in the tourism industry, and to enhance tourist experience. One of the primary functions of ICTs is the processing and speeding up of information flow to and from the customers. In addition to the World Wide Web, other technology devices, such as smartphone and GPS, have boosted the tourist experience (Mamaghani, 2009; Cantoni, Kalbaska, & Inversini, 2009). Homogenisation…
10 pages (2510 words)
Improving the Hong Kong Experience: How to identify, meet and exceed visitors' expectations and satisfaction levels
n Travel is a very specific activity in which expectations are crucial in satisfaction. The satisfaction of the event of travel is elementary in defining how the social system of discourse about travel will be experienced post-travel experiences as well as how future plans for a region may or may not be planned. Improving the travel experience is a crucial goal for destinations. Thoughtful attention by a destination to the satisfaction and experiences of travellers will provide for future economic increases in the travel industry.
48 pages (12048 words)
ICT AND CUSTOMER SERVICE
Analysis is given on the survey and comparisons made between survey findings and literature review. ICT is now an integral part of much of our lives and even when we go on vacation or on business trips too.
52 pages (13052 words)
Tourism Service Marketing
These organizations are keen to embrace new technology and trends that are relevant in the market (Gordon, 1999). In this case, consumers also dictate the pricing of the goods and services. Schneider (1980) points out customers are given the first priority and dictate almost all strategies implemented in this organizations. Both support and critics have been provided for this marketing strategy. In an argument by Gordon (1999) relationship marketing strategy is e most significant strategy that would ensure an organization has a greater competitive advantage. The author defines competitive…
5 pages (1255 words)
Critically evaluate how ICT is applied to the tourism and hospitality industries
Contextually, it would be crucial to mention that organisations operating in the tourism and hospitality industries also face immense competition amid themselves owing to the increasing numbers of entrants and established brands offering similar products and services. Companies possess the need to develop effective strategies to deal with such scenarios. They need to perform effectively in every aspect of their business so that they can outdo the performance of their competitors and obtain greater advantages that can suffice their long-run sustainability needs. It is often argued in this…
18 pages (4518 words)