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Quality managment techniques and their relationship to revenue managment. - Research Paper Example
Author : bernadettegreen
Pages 13 (3263 words)
This research paper commences by presenting some of the increased connectivity technologies which have been demonstrated over the past few years, prior to researching the effects on the hospitality and travel sector. The effects of increased connectivity technologies will be explored from the perspective of travel consultants, airline passenger carriers and hotels. …
The research tells that the travel and hospitality industry is composed of a number of enterprises which are involved in supplying travel services to vacationers, business executives and entrepreneurs. These services may include hotel packages or bed and breakfasts, airline travel packages or services such as guided tours and automobile rentals. An important element is the travel representative, who is the intermediary between the vacationers, business executives, entrepreneurs and the purveyors of travel based services. The expertise of the travel consultant is desired and required by the travel and hospitality consumer. Many individuals select a travel consultant in order to look for the best vacation packages and to establish the travel and hospitality reservation. The travel consultant coordinates a number of travel and hospitality elements and combines them into a single hospitality and travel package. In some instances, government based tourist organizations provide the services of the travel consultant, disseminating information and pamphlets for the travel and hospitality purveyors in their vicinity. The main function of the travel consultant in all of these instances, is to enable the interchange of information and to facilitate the consumer decision making process. In order to achieve this result, the travel and hospitality suppliers, airline passenger carriers, automobile rental enterprises, hotel and tour guides must all provide the correct information to the travel consultant in an attractive presentation, in order to enable the generation of revenues in the travel and hospitality industry. ...