Got a tricky question? Receive an answer from students like you! Try us!

STRATEGIC MANAGEMENT OF S.E.A. OLYMPUS - Dissertation Example

Only on StudentShare
Masters
Author : lawson26
Dissertation
Tourism
Pages 20 (5020 words)

Summary

ABSTRACT It is important to evaluate customer satisfaction because this is an important aspect of a business organisation in order to develop close connections with its customers. However, it is important that the entire evaluation process needs to be conducted in a manner relevant to customers’ expectations…

Extract of sample
STRATEGIC MANAGEMENT OF S.E.A. OLYMPUS

In order to justify this further, the actual survey and interview with customers and the staffs of the chosen organisation was initiated. The study’s conclusions are based on both the findings of literature review and the actual survey and interview and out from them come the general recommendation of how an organisation should meet the customers’ perceived services and actual received services. ACKNOWLEDGEMENT My heartfelt gratitude goes to my parents who were able to provide me financially for the success of this study. Without them, I would not be able to gather data and other related information because such activity would require extensive time and substantial financial resource. During my sleepless nights, I would like to thank all my friends who were able to impart their time and provide me with their important suggestions in order to improve my paper. I would also like to personally thank my supervisor who was able to give her time and effort for my study. My heartfelt gratitude is also for her. CHAPTER 1: INTRODUCTION TO THE STUDY 1.1 Introduction to the Problem Every organisation requires substantial management in order to succeed. Thus, strategic management tools are necessary in order to evaluate performance in great detail. ...
Download paper

Related Essays

Strategic Human Resource Management
The coverage of HRM also extends to a comprehensive approach to the workplace environment and culture, towards enabling the staff of the organization – participate actively and productively, in the overall direction of the organisation and the pursuit towards its goals and objectives. HRM has been shifting from the traditional administrative, personnel and transactional roles, which are often outsourced. The real purpose of HRM in today’s business world is to add value to strategic utilization of staffs, and that staff programs impact on the outcomes of the organization in measurable ways…
12 pages (3012 words)
Strategic Management Project: A case study on Hilton Worldwide
“An entrepreneur would want things to happen; an opportunist would wait for things to happen 'but’ the Strategist makes these things happen”. …
8 pages (2008 words)
Strategic tourism planning
Private businesses have also served leadership capacities, including the gathering of support for certain collaborative ads and promotions and publishing newsletters, websites and a magazine about Floyd. The Floyd County Chamber of Commerce has been playing a significant role in the supporting of local businesses in the long time. A significant revitalization part has been performed by the government of the Floyd County in the downtown. The staff and town spent time in the prominent investments in the private sector and various alterations and modifications have been brought by the finances…
10 pages (2510 words)
Hospitality and Tourism Strategic Planning
The rooms of this hotel had the facility of running water, though cold, and the air condition luxury in its public rooms. It was in the year 1947 when a hotel named Roosevelt Hilton was launched at New York City. This hotel pioneered in providing its guest rooms with televisions. By the year 1948, the Hilton Hotel was identified as the first hotel company to come up with the new system of multi–hotel reservation. This gave birth to the modern reservation system that is used today (Hilton Worldwide, 2012). As years passed, the company paced up its innovations and came up with new concepts and…
14 pages (3514 words)
strategic human resource management in tourism and hospitality
The SHRM approach focuses on long-term HR issues and macro-concerns such as organizational culture, values, commitment, and structure, among other things. In this view, Strategic HRM guides organizational decisions concerning personnel recruitment, training, development, performance management, and appraisal; personnel relations strategies, policies, and practices are also a key concern to SHRM. Unlike the traditional HRM, SHRM is an integrated approach in that its HRM strategies are integrated both with the business strategy and with one another. Strategic HRM plays a very crucial role in the…
17 pages (4267 words)
Strategic Management in Tourism, Sports and Event.
Sports industry has grown considerably due to the growing interests related to games, health and fitness. Focusing on this aspect, the case study intends to reveal ways of doing business in light of increased environmental concerns for a popular sport organisation namely Manchester United Football Club. Besides, the case study also discusses various growth strategies that can be used for Manchester United to expand the business. …
8 pages (2008 words)
strategic hospitality management
In discussing about the hospitality brands, that are owned, managed or franchised by the group, it can be said that the brands has a presence in almost every category like luxury, full service, select service, extended stay suites as well as timeshare. The Hilton Worldwide in the year 2011 was credited as the fastest growing major hotel company. As of the year 2011, the hospitality chain accumulated around 30 million HHonors members out of which 3.5 million members joined in the year 2011 itself. The hotel brand has presence in various continents around the world like the Americas, Europe,…
7 pages (1757 words)