StudentShare solutions
Triangle menu

Leisure and tourism operations management - Essay Example

Nobody downloaded yet

Extract of sample
Leisure and tourism operations management

The Service Concept Service quality is the method to manage the business processes to ensure customer satisfaction at all levels. Hospitality sector was identified by the atrium concept designs, service and the hotel industry has seen many developments in past few years. In the hotel industry, the customer chooses to buy service depending on its quality (Panda, 2006). The Service Package (The mixture of goods and services that make up the service) The service provided by hotel is based on guests / customers. The service package includes providing online room / air ticket reservations and chuffer driven car to pick up guests from airport. The hotel provides facilities such as elevators , central heating , in room radio , bar , electric elevator, centralized computer, electric cash register, free in room movies, video conferencing features, swimming pools, separate swimming pool for children, golf ground, sports activities, gym, beauty parlors and in-house restaurants and shops. Service Processes According to Sampson service processes are where the customer provides most of the inputs to the production process (Sampson, 2000). Service is interaction of customer and producers. The service process in the hotel includes booking airline tickets and hotel rooms through internet and on reaching the city, the guests are picked up by the vehicle of the hotel. The customers can even make direct call to the hotel to book tickets and there are other means by which you can book rooms at the hotel. The complete information related to the hotel is provided through its website and local marketing means. Service Processes (Type): Runners, Repeaters & Strangers The hotel provides free introductory scuba diving lessons for strangers and also a hotel run kid clubs for family travelers. The hotel is a leader in its business model due to the high class service. Since, Turkey is a popular tourist destination every year many visitors come to the hotel. Fitzgerald Typology (Volume/Variety) To design a service system the importance of variability should be determined (Kannan and Proenca, 2010) .The hotel has 200 rooms which includes standard rooms, suits and deluxe rooms and during the peak seasons from October to March the demand for rooms is very high. It provides many different type of entertaining and engaging activities to guests such as dance parties, music evenings etc) to enable convenient and enjoyable stay at the hotel. Visitors from different parts of world come to the place and the hotel staffs have to meet the variability in demands. Capability and Commodity Processes The hotel has the capability to accommodate more than 100 guests at one time but sometimes in peak season it becomes difficult to handle varieties of customers. The service is handled by the front desk employees. Schmenner Typology (1995) Schmenner typology identifies four different types of service processes which include service factory, service shops, mass service and professional service. The hotel provides professional service where the staff immediately responds in professional manner to every call and provides the desired service. Though professional services it is easy to handle variability in customer call. Service Processes (Location and Mapping) Internet provides complete informat ...Show more

Summary

Leisure and Tourism Operations Management Abstract In the paper, the operation management of a five star hotel located in Oludeniz in Turkey has been analyzed. After using a number of important service concepts, packages, processes and layouts pertaining to leisure and tourism operations management, a number of findings are discussed with the management of the hotel…
Author : nilswolff
Leisure and tourism operations management essay example
Read Text Preview
Save Your Time for More Important Things
Let us write or edit the essay on your topic
"Leisure and tourism operations management"
with a personal 20% discount.
Grab the best paper

Check these samples - they also fit your topic

Tourism Operations Management
Tour operators are the groups who perform the task of assembling the different components in a tour package like food, accommodation, facilities, and transportation charges. Outbound operators, domestic operators, incoming operators, specialist operators, direct sell operators are some of the type of tour operators found in UK.
15 pages (3750 words) Essay
Stratigiec planning in Tourism and leisure(To critically assess the theory and practice of strategic planning for Tourism)
Based on statistics circulated by the United Nations World Tourism Organization (UNWTO), international tourist arrivals climbed up to 924 million in 2008. However, this declined by almost four percent or 880 million in 2009 and a six percent decrease in tourism receipts mainly because of the global recession and the H1N1 epidemic.
17 pages (4250 words) Essay
Operations Management
In essence, the area of operations management involves whole responsibility of ensuring that the business activities and processes are efficient (EDITORS OF TIME OUT, 2011). The efficiency can be ensured by proper utilization of resources to avoid wastage and achieve the desired goals, which should be inclined to clientele demands.
6 pages (1500 words) Essay
International Tourism Management
There are two broad types of definition associated with the term tourism. Two broad types of definition associated with the term tourism, one is technical concept and other one is the conceptual definition. Conceptual definition demonstrates what tourism is, with the help of theoretical approach.
12 pages (3000 words) Essay
Tourism Operation Management
These include intense competition, capacity building, quality of services, marketing operations, globalisation and cultural issues, financial management, and consumer behaviour. While on the one hand tour operators will continue to focus on different strategies and approaches to successfully expand tour business activities, on the other, there is a need to look at ways and means to minimise the adverse impacts that increasing tourist inflows impose on the city of Mecca.
8 pages (2000 words) Essay
Leisure and Tourism Operation Management
4-8) are assumptions or reality, this study aimed to examine high turnover rates' impact on guest satisfaction within the hospitality industry (with the focus on hotels), prove the writer's hypothesis that high turnover is detrimental resulting in negative consequences, and that a culture of high turnover does exist and is accepted in the industry.
10 pages (2500 words) Essay
Stratigiec planning in Tourism and leisure(To critically assess the theory and practice of strategic planning for Tourism)
Based on statistics circulated by the United Nations World Tourism Organization (UNWTO), international tourist arrivals climbed up to 924 million in 2008. However, this
17 pages (4250 words) Essay
Operations Management
The myriad drivers of change are critical issues that impact organizational performance and may also contribute to the competitive advantage of the firm if judiciously exploited. The organizations which have adapted technology
1 pages (250 words) Essay
Leisure Operational Management Budgeting Assignment
Human beings have over the years been affected by various challenges concerning their fitness and health. There are several diseases such as diabetes and heart diseases that are as a result of inadequate exercise. Workout gym will
8 pages (2000 words) Essay
Operations Management
The efficiency can be ensured by proper utilization of resources to avoid wastage and achieve the desired goals, which should be inclined to clientele demands. In addition, it encompasses proper overseeing of
6 pages (1500 words) Essay
Hire a pro to write
a paper under your requirements!
Win a special DISCOUNT!
Put in your e-mail and click the button with your lucky finger
Your email
YOUR PRIZE:
Apply my DISCOUNT
Comments (0)
Click to create a comment
Contact Us