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Book Report/Review example - Identify the fundamental characteristics of the Hospitality, Tourism and Event
Pages 6 (1506 words)
Fundamental Characteristics of the Hospitality, Tourism, and Event Executive summary Hospitality, tourism, and event industries have witnessed a boom as a result of increased affluence and expansion of travel and business sectors. While hospitality deals with accommodation and food, tourism has a lot of things in its fold ranging from transportation, accommodation, leisure, and so on…
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In addition, the study shows that all the three fields are service-intensive where the host-guest role play is strictly followed. In all the sectors, the quality of both tangible and intangible products is vital in making the customers satisfied. Table of contents Introduction The hospitality industry The relationship between hospitality and tourism The need for alliances in hospitality and tourism The event sector and its relation with hospitality and tourism Importance of quality of service and guest-host relations in the three fields Conclusion Introduction The term ‘hospitality’ has become increasingly popular in all fields of service ranging from commercial, industrial and public service spheres. According to scholars (Andrews, 2007, p. 17) hospitality has four essential attributes. Firstly, there is a relationship between people who are always destined to play the roles of guests and hosts. Secondly, this relationship is either private or social, and thirdly, its success is based on the degree of pleasure it presents to the guest. Lastly, it includes three processes of arriving, receiving service, and departure. ...
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