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Information Technology Is a Competitive Tool in an Evolving Hospitality Industry - Literature review Example

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Information Technology Is a Competitive Tool in an Evolving Hospitality Industry

To demonstrate this reality some of the instances of on-site applications of IT in hospitality firms comprise the implementations of physical devices for instance hotel information kiosks, department store touch screen displays, and self departure counters at hospitality firm. As well, on-site applications are less data based than on-site applications. In this scenario, some of the instances of off-site applications can be online transaction web sites and automated telephone systems (Schrier et al., 2010; Dabholkar & Bagozzi, 2002). According to (Hotelmule, 2010), in the past few years, the use of IT in the hospitality industry has increased extremely. Though, this travel has not for all time been without problems, but it has turned out to be obvious that information technology is currently a vital competitive tool in the hospitality industry (Hotelmule, 2010). According to (Branca et al., 2002), improving service quality and enhancing efficiency are the critical functions of information technology in the hospitality industry. ...Show more

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Information technology is a competitive tool in an evolving hospitality industry: A Literature Review By Author Date In this information technology (IT) based era business organizations (especially hotels and hospitality industry) are always struggling to investigate and create every ways promising and beneficial to improve business performance and minimize expenditures…
Author : wbartoletti
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