Evaluation on customer services on Bellevue Club Hotel

Evaluation on customer services on Bellevue Club Hotel Dissertation example
Masters
Dissertation
Tourism
Pages 8 (2008 words)
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1. Term of reference This report has been gathered to investigate the procedures and policies when handling customer incidences and complaints within the organisation and to evaluate their success. The work based learning project is due on the 17th of December 2012, for the placement project towards achieving the Foundation Science Degree in Hospitality and Tourism Management…

Introduction

The report recommends that the manager should hire more staff and the staff should be well trained, especially in the high season. Research has identified multiple areas at Bellevue requiring improvement, including service and product dimension raging from entertainment to meal services. Recommendations for improving training and cultural development are provided. 3. Content Page 1) Terms of Reference……………………………………………………………………. 2) Executive Summary ……………………………………………………………………. 3) Contents Page……………………………………………………………………….. 4) Introduction …………………………………………………………………………….. 5) Definition of Customer service…………………………………………………….. 6) Methodology…………………………………………………………………. 7) Findings……………………………………………………………………………… 8) Conclusion……………………………………………………………………... ...
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