StudentShare solutions
Triangle menu

Evaluation on customer services on Bellevue Club Hotel - Dissertation Example

Not dowloaded yet

Extract of sample
Evaluation on customer services on Bellevue Club Hotel

The report recommends that the manager should hire more staff and the staff should be well trained, especially in the high season. Research has identified multiple areas at Bellevue requiring improvement, including service and product dimension raging from entertainment to meal services. Recommendations for improving training and cultural development are provided. 3. Content Page 1) Terms of Reference……………………………………………………………………. 2) Executive Summary ……………………………………………………………………. 3) Contents Page……………………………………………………………………….. 4) Introduction …………………………………………………………………………….. 5) Definition of Customer service…………………………………………………….. 6) Methodology…………………………………………………………………. 7) Findings……………………………………………………………………………… 8) Conclusion……………………………………………………………………... ...Show more

Summary

1. Term of reference This report has been gathered to investigate the procedures and policies when handling customer incidences and complaints within the organisation and to evaluate their success. The work based learning project is due on the 17th of December 2012, for the placement project towards achieving the Foundation Science Degree in Hospitality and Tourism Management…
Author : hudson94
Evaluation on customer services on Bellevue Club Hotel essay example
Read Text Preview
Save Your Time for More Important Things
Let us write or edit the dissertation on your topic
"Evaluation on customer services on Bellevue Club Hotel"
with a personal 20% discount.
Grab the best paper

Related Essays

Importance of quality of services and customer satisfaction in the telecommunication sector in developed and emerging economies
The project seeks to bring forth the importance of quality of service in businesses. Organizations are increasingly confronted with the challenges of delivering the best possible services to customers and catering to the changing needs. In the era of cut throat competition, quality service provided by organizations help them to have an extra edge over their competitors in the industry.
45 pages (11250 words) Dissertation
Elements of sustainability in the hotel industry
The whole research was to be a comparative study that was to investigate the elements of sustainability that existed among hotels and how the implementation of these elements of sustainability led to an increase in the patronage of these hotels. On the point of building competitive advantage, this was going to be dealt with after it had been established that there was indeed a specialized preference for hotels that practiced elements of sustainability.
36 pages (9000 words) Dissertation
Critical Evaluation of Support Services for homeless 16 : 18 year olds
These reports further show that a significant number of children in UK are being brought up in ‘homes’ that are not meet the requisite standards for adequate childcare. The figures display the inefficacies of the present support system for the children of this age group while also highlighting difficulties faced by the government policy makers, in some cases.
40 pages (10000 words) Dissertation
How does employee training affect organizational performance in Hilton Hotel and President Hotel in Athens
What brings someone to spend hard-earned money on enjoyment is a trust that the hospitality provided will be of a high quality. Poor customer service can scuttle major companies, while good CSRs can develop the capital and brand name of an upstart. Training is the process used for the development of knowledge and skills needed to perform the jobs, duties, and tasks found in an organization (Christine Jaszay, Paul Dunk).
20 pages (5000 words) Dissertation
Determinants of Customer Satisfaction in the Hotel Industry: the Relationship between Customer Satisfaction and Different Catego
INTRODUCTION In the recent years research relating to customer satisfaction in the service industries has increased dramatically (Peterson and Wilson, 1992). This has been accredited due to an increase in the growth of service industries (Danaher and Haddrell, 1995).
7 pages (1750 words) Dissertation
Challenging in Delivering Quality Services: Balancing Customer Expectations and Perceptions in Airline industry Ca
a analysis 26 Chapter 4 27 Data and Findings 27 Chapter overview 27 Importance of Service Quality Dimensions (SQD) to airline passengers 27 Respondent profile 27 Respondents’ perceptions 30 SkyTrax customer reviews on Norwegian 38 Chapter 5 44 Qualitative Data 44 Chapter overview 44 Skytrax customer feedback 44 Positive feedback, Rated 10 44 Negative feedback, Rated zero 45 Middle feedback, Rated 5 45 Chapter 6 47 Conclusion and Recommendations 47 Summary of findings 47 Conclusion 48 Implications for theory, methods and management 49 Directions for future research 49 References 51 Chapter 1 Introduction Chapter overview The first chapter of this dissertation lays down the research problem t
60 pages (15000 words) Dissertation
ICT AND CUSTOMER SERVICE
A literature review is conducted to understand better how ICT relates to the hotel business and how applications also feed back into the central database and compiles information on any customer who comes to stay at a hotel. A questionnaire was also conducted to get an understanding of how hotel employees felt about their jobs and how ICT has improved (or not improved) their lives on the job through technical adeptness and attaining satisfaction in making customers happy to be at their hotel.
52 pages (13000 words) Dissertation
The Football Club as an Economic Enterprise
This paper explores the reasons behind the success of this village club that has risen from a small village team to occupy one of the top most positions in German Football. Football has been elevated from a mere sport to a whole industry in the past few decades. The research question: Which marketing tools are already being used in the football industry?
37 pages (9250 words) Dissertation
Essentials of Customer Service Improvement for Leisure Customers

The author will look at the latest technologies such as the internet and email. He will provide suggestions of getting the advantage of these prevalent technologies and how the luxury hotels can improve their service. Good Customers service for a leisure customer in hotels is not just setting high standards, but being friendly with the leisure customer.

39 pages (9750 words) Dissertation
Hotel Industry
Providing services is an essential part of the hospitality and the tourism industry, and are interrelated as tourism is considered the main factor for a successful hospitality industry. Hanan (2004) said that in order to benefit the development of hospitality and tourism, promotion and marketing are of importance.
46 pages (12000 words) Dissertation
Get a custom paper written
by a pro under your requirements!
Win a special DISCOUNT!
Put in your e-mail and click the button with your lucky finger
Your email
YOUR PRIZE:
Apply my DISCOUNT