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Impact of information technology on Hotel Business.
Pages 12 (3012 words)
Many experts from hotel industries believe that the applications of information technology (IT) are one of the easiest ways to establish a bridge with potential customers.This paper discusses the potential impacts of information technology on hospitality industry.
Hence, these changing information technology trends in hospitality industry force all economical hospitality firms to practically take advantage of any innovative technology that can offer their business considerable perfection in forms of greater customer satisfaction and employee efficiency. There are numerous researches have been conducted to determine the impact of information technology on hospitality industry. In this scenario, a research that was carried out in Australia by (Lee et al., 2003) declared that the information technology has significant influences over the capability of hospitality firms in order to facilitate their workers, increase efficiencies, enhance service quality, gain competitive edge, effectively build and maintain associations with customers, and increase overall business productivity (Karadag & Dumanoglu, 2009; Lee et al., 2003; Galen et al., 2003). This paper discusses the potential impacts of information technology on hospitality industry. In this scenario, this paper will discuss the information technologies that are being used by the hospitality industry to manage their business operations. ...
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