Paper Critique

Paper Critique Assignment example
Masters
Assignment
Tourism
Pages 4 (1004 words)
Download 0
Paper Critique [Student Name] [Course Title] [Instructor Name] [Date] Paper Critique of “Complaining in Cyberspace: The Motives and Forms of Hotel Guests' Complaints Online” Introduction The subject area of the study is highlighting the issue and problems in hotel hospitality and how customer experiences can benefit or harm the overall image of the hotel…

Introduction

The authors of the report could have presented research questions in a simpler and straightforward way (Sparks & Browning, 2010). Literature Review The authors of the report have been able to gather sufficient resources and data for elaborating on the existing problem. Regarding the issue of online complaints and analysing online narratives and stories, the authors have been able to provide adequate models and theories for managers and staff. However, fewer sources are present, which discuss causes of complaints and how complaints can be categorised as beneficial or harmful for the hotel reputation. Core activities are defined as those which are the central services of the hotel, such as their food quality, cleanness, and all services on time and other administrative issues. On the other hand, peripheral activities are defined as those which are not the central services but have a major impact on customer experience, such as staff behaviour and communication skills of waiters, managers and other personnel. It can be said that these are two major aspects that form the basis of customer behaviour and probability of their future visits. ...
Download paper
Not exactly what you need?

Related papers

A critique of tourism policy and planning in Croatia
2. Definition of term 5 3. Statement of the problem 6 4. Tourism vision and policies 6 5. Issues facing developments of tourism in Croatia 7 6. Tourism strategies 8 7. Analysis 10 8. Conclusion 12 Annex 14 Bibliography 15 Executive Summary This study is about tourism planning and management. As tourism has been significant source of revenue and development in the Republic of Croatia, its tourism…
Drug Study Paper
The readings also showed that the pharmacological management of CHF may be typified into first line and second line agents. The first line agents consist mainly of ACE-I, diuretics and beta blockers, while the second line agents consists of digoxin and hydralazine-isosorbide dinitrate. Captropil belongs to the second line of pharmacological agents. Use of Captropil had been found to enhance…
Impact of Tourism on the Quality of Life on the Citizens of the Historic Center of Venice, Italy
To achieve this primary objective, the first step is to survey and record the present distribution of retail shops and the type of primary goods such as food and other daily commodities sold therein. The number of shops that predominantly sell tourist-oriented goods would be recorded and a “touristization index” would be formulated to estimate the prevalence of tourist-oriented shops in the…
Jordan Briefing Paper
In this paper, we shall discuss various aspects of the Jordan culture which will enlighten us about this country’s social, economic, religious and political scenario. Elements of Traditional Arab Culture observed in Jordan Jordan has various elements of the traditional Arab culture indebted in its roots. The bulk of the population being Muslims they believe in the religion of Islam as the other…
Critique of a Heritage or Cultural Event
The event occurs annually, attracting more than 300,000 participants in the final celebration. Introduction Britain promotes cultural connections with many countries through the use of cultural festivals and events. This is particularly prevalent in terms of Chinese culture. The interest that Britain people in general have towards China and the Chinese culture can be seen in the dramatic increase…
Tourism Analysis Paper
As I belong from that category that has never in her life missed a horror movie, this festival was of my interest. All the independent filmmakers who are working on horror/suspense/thriller are specifically invited and awards on different categories like best actor/actress, director, film etc are being distributed to all the deserving candidates. The main idea behind this amazing tourism…
Cultural diversity research paper
This has resulted mainly due to a lot of pressure under exerted by the human rights activist under the Howard Government in the past decade. The multicultural policy also results due to general repercussion against liberal social movements surrounding groups such as the native people, feminist, ecologists and trade unionist over the decades. Due to such advocacy, the Australian environment has…