10 Relate Management Skill 10 Compare and Contrast 10 Conclusion 11 References 12 Bibliography 15 Introduction This reflective essay aims to present a brief of my professional development with respect to international and cultural employability skills along with my team development and planning and organising skills which I believe to be quite helpful in deriving better career prospects in hospitality industry. The essay will cover a theoretical explanation of the employability skills I could develop from my previous academic experiences and draw towards a critical review of my learning in these particular areas. In the current phenomenon, diversity is often regarded as one of the vital aspects within the hospitality industry which creates a direct influence on the tastes and preferences of the customers along with the level of commitment and expectations of the employees. The presence of cultural diversity both the internal and the external market of hospitality industry is quite apparent as compared to the other industry structures. Today, it has widely been argued that managing diversity within the workforce is important as well as a difficult task for managers in the hospitality industry by which organizations can generate greater cultural awareness while operating within international marketplaces. Contextually, the significance of generating cultural awareness and other intertwined employability skills such as team development and planning and organising have often been argued as a crucial facet of hospitality industry. Review of 3 Employability Skills Employability Skill 1: International & Cultural Awareness Literature Review According to Quappe & Cantatore (2005), cultural awareness imposes a direct impact on the communication system of an organisation which comprises the capability of creating consciousness towards the cultural values, beliefs and perceptions in different contexts. In this regard, it has been observed that different cultural groups evaluate and interpret situational components applying different perspectives, which further essentialists the obtainment of cultural awareness among modern day professionals (Quappe & Cantatore, 2005). As explained by Whitelaw & et. al. (2009) cultural diversity is quite apparent in the modern day hospitality sector in the both the dimensions of internal organisational culture (employees/workforce) and external organisational environment (customers/marketplaces). It is in this context that professionals need to continuously enhance and develop their efficiencies in this particular dimension so as to satisfy the contemporary needs of the hospitality industry (Whitelaw & et. al., 2009). According to Hall (2003), cultural awareness is often professed as an attitude which can be obtained from his/her learning experiences by an individual when interacting with various cultural groups. It has further been implied in this context that culture can be distinguished as the big ‘C’ of material culture and smaller ‘c’ of shared culture within an organisation (Hall, 2003). Based on a similar context, Moss (2002) revealed that when students and other academic professionals are engaged with the learning of cultural aspects, they will able to comprehend the
Hospitality Group Developing your Managerial Skills Table of Contents Introduction 3 Review of 3 Employability Skills 4 Employability Skill 1: International & Cultural Awareness 4 Literature Review 4 What and how have you developed this skill 5 Use feedback to give details of good or bad practice 5 What group of skills do these relate to?…
When I was already inside the theater, I just cannot wait for the movie to get started. I was so excited that all the trailers seemed to take forever to play that it annoyed me. When the movie started, I got so thrilled and my attention was so fixated in the big screen that the world seemed to stop.
The very first, and important question any business person asks is how much funds are required and the ideal way to raise these funds. In this context, the restaurant will first make a list of the tentative operating budget in order to understand how much money is needed.
Communication is a complete process beginning with communicator’s sending message to receivers (Courtland and Thil 1992). Skills of communication have a vital role in building up a good reputation. Effective communication in team building happens with great effort which includes participation and agreement between the members (Rosemboun 2005).
Good managers tend to exhibit the typical tendency of being able to listen as much much more as compared to how much they usually talk (Collins and Rourke, 2009). The importance that good listening skills happen to play in the professional lives of not only the mangers in the various organizations but also in the other employees cannot be over emphasized.
Moreover in order to be a success the hospitality business nowadays relies on a proven business system, extensive training and further product development, along with a number of initial and on-going managerial support services. It is also likely that the franchisor brand name, if hospitality joint is operated as a franchisee business would help the hospitality operator secure funding and offer benefits, including discounted supplies.
Most of them appeared in agreement and, on that basis, we proceeded to draw up a framework which outlined the different steps in the proposed solution and divided the responsibilities for executing the various steps among us, the members of my department.
In order to improve the quality of customer/employee interaction, state of the art training facilities must be provided to the employees to ensure high levels of professional competency (Siguaw & Enz, 2000). Training and development of human resources is important for destinations wishing to remain competitive in the world travel market.
However, we generally think of the hospitality industry as including accommodations, restaurants, entertainment, tour and transportation services. In the UK this industry has become extremely important, topping a billion pounds sterling this year, and the