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Hotel Industry Executive Summary In the recent years, the factors like globalization drive by the world countries, economic growth in the developing countries like China and India and convergence of technology added new dimensions to the industry. The hospitality, tourism and events (HTE) industries are necessitated to revisit their strategies under the environmental changes taking place rapidly, for a sustainable development…
This type of analysis is less time consuming and cost effective. Secondary sources available in academic journals and publications of the industry associations are reliable. 1. ‘Facilities Management’ reports on customer service, operational efficiency, service recovery in providing ‘Brand experience’ for the customers, asset management, risk management and development of human resources. 2. ‘Outsourcing’ covers key considerations such as quality of customer service, cost of outsourcing and type of customers involved in decision making. 3. ‘Environmental Management’ deals with environmental pollution, conservation of resources and corporate social responsibility with a view to enhance the company’s image with the public and customers and for a sustainable development. 4. ‘Technology’ discusses about the impact of technological developments in the industry with a view to enhance the level of customer service and guest experience. Recommendations: Important recommendations in respect of facilities management include providing training facilities to employees, refurbishment and renovation on continuous basis and encouraging diversity in work place. It should be ensured that outsourcing does not affect quality of customer service. ...
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