The Supply chain for procuring these equipments can be drawn as;
Supply chain management (SCM) in general involves managing complex flow of information, materials, and money across multiple functional areas both within and among companies (Faisal et al, 2006). Efficient management of the supply chain helps in value addition in the final product, which ultimately leads to customer satisfaction. Quality of the services provided is ultimately assessed by the visitor while at the airport. In this case, the Nostovia Airport Authority (NAA) requires;
Baggage trolleys: to help the customer in carrying his/ her luggage from one place to another. Therefore, such carts should not be too heavy in weight. It should be made up of lightweight material, yet with sufficient strength to withstand daily impacts and comparatively heavy weights. The baggage carts must also be made in such a manner that the while moving the cart, the luggage should not fall on the ground, which might result in more difficulties for the visitor. The carts must have light weight and friction free wheels, which could be easily nudged by the visitor. General complaint about such carts is that their wheels tend to fall apart or become immovable. NAA should try to avoid such situations.
Small tow tractors: These types of tractors are generally used to carry some luggage, maintenance equipment, replacement parts etc. quickly to the aircraft. These carts are generally driven by the airport staff, therefore their direct users are the employees of the NAA. But, the effective use of the tractors invariably affects the services being provided to the visitor. Therefore the small tow tractors should also maintain quality standards, in such a manner that they appear as good smart looking vehicles and not an eyesore, as the direct impact of the services of small tow trolleys is quite apparent.
Small fork-lifts etc.: These are the equipments which help in smooth loading and unloading of the luggage. These equipments will be termed of best quality if they work in a jerk-free manner, with considerable uniformity in loaded as well as unloaded conditions, while transferring the luggage etc. for the base of the aircraft to the luggage store in aircraft or vice-versa. Couple of times it is observed at some of the airports that the fork lifts malfunction, resulting in long delays in handing over the luggage to the passengers. Similarly at times, due to such malfunctioning, the take off gets delayed because not all luggage has been uploaded into the aircraft. Such incidents leave a bad impression on the customer, and doesn't help the cause of the airport in value addition.
Managing the supply chain is therefore, one of the major tasks in developing the value. Now a days, due to increasing use of the IT and internet technologies, service sector companies are also relying on e-Procurements, which not only saves time, but helps in cost cutting as well. Some of the performance monitors required for the e-procurement process are;
i. Time taken in performing the procuring tasks. This should include overall time as well as time taken in different processes involved.