I am saddened to hear about your broken equipment, it is always frustrating when a piece of equipment fails, especially when it was a piece that was relied upon. Our company has a comprehensive return and repair policy and aims to provide the best service possible to all of our…
I hope you can appreciate that we must draw a line in the sand when it comes to warranties of this type and remain committed to these restrictions. If we did not do this, our company would be inundated with requests for free repairs, which would prevent us from being able to provide the equipment that we do at the competitive price that we offer. We believe that any errors in manufacturing would quickly become apparent, and feel that offering a two year replacement window provides ample coverage for any breakdowns that occur due to mistakes on your part. Equipment of this sort, unfortunately, is subject to significant wear and tear, and it is simply impossible for us to make an exception in any one case, as this would make it necessary to make a similar exception each time this issue arises.
We also offer extended service warranties on everything that we sell for a nominal price. If you are concerned about equipment breaking down, you may want to consider such extended coverage in the future, which includes a five year warranty, on-site service, and 24 hours a day, 365 days a year phone service
Furthermore, because of the difficulty that you have encountered with this product, we are prepared to offer you a single-use discount coupon, which will give you a percentage off the cost of a new or refurbished piece of equipment
I am sorry that I was not able to provide a refund or replacement to your equipment, and hope you understand my position in this case. If you are interested in pursuing any of the options listed above, please feel free to email me at email@example.com, or call me at 555-555-5555. If you have any other questions or concerns, please do not hesitate to contact ...
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