Customer Care & Front Office
...all cultures, and can signal interest, attraction, approval, challenge, or merely turn-taking.
Whereas some Arab cultures emphasize strong and continued eye contact, some African cultures consider this not only rude, but dangerous -- something that witches do to entrap their victims. And in U.S. culture, staring for too long at someone is often interpreted as a sign of aggression. (Nolan 1999, 53)
Of course, a knowledge of body language can also help front line personnel to adopt the proper stances for effective communication of open and friendly service. For example, to a North American, one should not cross arms while listening... Care Policies Describe care policies within a hotel. care...