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...conflict before it occurs. Collaboration amongst team mates or within the organisation as a whole is desirable, adding value to the company with many benefits, including faster decision making and lower costs (Weiss & Hughes, 2005: 93). To get to the point of effective collaboration requires, Weiss and Hughes add, figuring out how to resolve conflicts that naturally arise. That process also produces benefits, as disagreeing staff (regardless of how organised) can generate new ideas that would have not been thought of previously. The authors, partners in a management consulting firm, describe this as "the crucible... Conflict in the modern organisation is inevitable and well-documented. Managers can...