General Background for Business Plan HISTORY AND BACKGROUND: Evolution of an Idea Construction & Structural Investigation (CSI) is a company about forensic and construction litigation which was founded last June 1994. The founder had no previous experiences when it comes to this kind of business except from what she learned in her previous work experience as a consultant engineer and in her credentials…
She considered the idea that construction litigation is in need of forensic experts in terms of mitigating claims for damages and other construction management services, and from there she founded CSI. The Owner & Management Team: Lily Iftner CSI is currently owned by Lily Iftner, a licensed civil engineer. She is also the brainchild of the business whose background includes a four-year experience in a construction site wherein she served as an insurance investigator. With motivation, she started her own business wherein she becomes one of the expert witnesses in terms of structure damages, and legal disputes in construction methods and materials. Because of the growing demand and changes in the industry, she needs to hire diverse construction professionals in order to deliver quality research, inspection, analysis, and report. The management team is composed of professionally licensed forensic engineers, particularly civil engineers with hands-on experience about scientific and professional structural issues. CSI Seattle Services CSI services are all about research, inspection, analysis, and report of construction and structural deficiencies in compliance with the standards and laws applicable. They serve in order to mitigate claims for damages in a quality and cost-effective way. ...
CSI also presents sets of solutions so that clients can select the best possible solutions with corresponding evidences. They are also a “strong advocate of continuing education and community involvement, and maintain active participation in local construction industry organizations” particularly in Seattle (“Who We Are”). THE BUSINESS: Business Description According to Winkler and Chiumento “construction litigation can arise from any number of sources including delay claims, construction defects, professional liability allegations (errors and omissions), mechanics’ liens, personal injury, property damage, and insurance, subrogation, or professional bond claims” (179). Based on industry expert, construction litigation is growing and in demand considering that it now takes $5 billion USD in conflicts resolution and these costs are increasing 10% each year (Michel). This quantitative data is such an advantage for CSI considering that their clients would settle on larger amounts just for this dispute prevention and resolution. Definitely, the groundwork of this business is trust. The more the clients trust the business the better, for they will continue to seek the services the business offered. Value Proposition (s) Competition is always present in almost all business industries nowadays. And in order to survive, the business must develop value propositions which will create a strong gap between the company and the competitors. Value Proposition 1: CSI employed construction professionals who are highly equipped with experience and academic credentials - To have skillful employees suitable for the business, CSI developed specialized training and professional development which is ...
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