Intoduction to HRM 3 Coursework example
High school
Coursework
Finance & Accounting
Pages 9 (2259 words)
Download 0
Introduction to Human Resource Management By <Student Name> Edinburgh Napier University Abstract This report is in response to the request to outline a two-day training course for all new baristas from Cafe Company. The objectives of the training will be covered…

Introduction

The emphasis is on improving performance and retention for the employee as well as improving the performance of the company according to the new vision statement of Nowhere else makes you feel this good. Cafe Company wants to regain market share and believes that the way to do that is to provide tools to the person who is in direct contact with the customer – the barista (Green and Duncan n.d.). The overall aim and learning objectives (Green and Duncan n.d.; Noe, Hollenbeck, Gerhart, and Wright 2003) The barista will see clearly how significant their value is in creating the ultimate experience as a barista around the globe at Cafe Company (Oakland and Oakland 1998); Each new barista will adopt the vision statement that Cafe Company creates the best coffee experience in the world by stating, Nowhere else makes you feel this good; Each new barista will have the skills and the coffee know-how to do prepare basic coffees per customer request. The barista will adopt the skills as taught at the two-day session ensuring the barista will be able to provide the ultimate coffee experience for the customer; By providing the ultimate coffee experience for the customer, the barista will be capable of retaining the existing customers and win over new customers. How this training programme will improve the performance of the employees Mathis and Jackson (1991); Noe et al. ...
Download paper
Not exactly what you need?

Related papers

HRM in Organisations
Ulrich’s foundation to HR model was based on his statement, “HR should be defined not by what it does but by what it delivers – the results that enrich the organization’s value to customers, investors, and employees” (1998; p.29). To underpin this proposition, Ulrich has proposed the four-role model of HRM that clearly defines the roles of human resource professionals in creating value…
Introduction To HRM
9 2 What Information Could They Find Out? 9 Activity 1.3 13 1 Identify The Historical Influences On The Approach To HRM Adopted At Utility X? Give Reasons for Your Answer. 13 2 Why Do You Think Mike Finds His Working Environment Stressful? 14 3 Why Do You Think There Is A High Turnover Rate Among Staff In The Call Centre At Utility X? 14 4 If You Were In Mike’s Position What Would You Do? 15…
Cases Analysis Part 3
In this specific case, stating that if Williams ever missed a payment, the store could repossess all the items that Williams had ever bought from Walker, regardless of how long ago they were purchased is a strong example of unconscionable clause. If the clause referred only to that one purchase to which the missed payment referred, it would not be considered unreasonable and unfair. I believe that…
Introduction To HRM 2
Before review, human resource management was characterized by punishing employees who were not performing according to Cafe Co instead of training them. Employees were not highly valued but treated just like any other resource and paid minimum wages Furthermore, employee engagement and communication was not valued and human resource activities were aligned to company’s strategy only. All human…
Discussions W1-3
This include: independence, integrity, objectivity and being transparent. The body hopes that its independence from undue pressure will not have an influence in its decision-making processes. The board has to be ethical, honest and forthright in all its relationships. It also has to be impartial in its decisions so that it can encourage open public participation. FASB on the other hand, is…
Module 3 Case Assignment
al Production Cost 3,100,000 Total Production Units 50,000 Production Cost Per Unit 62 Performance for the 2nd Quarter As far as the improvements are considered for the 2nd quarter, the assessment for Mr. Rosen is not under right direction. The information that they had provided, gives the same amount of net income under both approaches. Sales are same for both these approaches. However, the…
RS DB 3
ther 0 0 (39) Net Cash from investing activities (80) (81) (125)     Cash Flows from financing activities   Purchases of treasury stock (399) 0 (111) Payment of dividends (27) (31) (31) Repayment of borrowings 0 (43) (5) Issue of convertible notes less costs 0 0 319 Other 12 3 (17) Net Cash from financing activities (414) (71) 155 Net change in cash and cash equivalents (339) 93 304 The primary…