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Intoduction to HRM 3 - Coursework Example

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Introduction to Human Resource Management By Edinburgh Napier University Abstract This report is in response to the request to outline a two-day training course for all new baristas from Cafe Company. The objectives of the training will be covered…
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Intoduction to HRM 3

The emphasis is on improving performance and retention for the employee as well as improving the performance of the company according to the new vision statement of Nowhere else makes you feel this good. Cafe Company wants to regain market share and believes that the way to do that is to provide tools to the person who is in direct contact with the customer – the barista (Green and Duncan n.d.). The overall aim and learning objectives (Green and Duncan n.d.; Noe, Hollenbeck, Gerhart, and Wright 2003) The barista will see clearly how significant their value is in creating the ultimate experience as a barista around the globe at Cafe Company (Oakland and Oakland 1998); Each new barista will adopt the vision statement that Cafe Company creates the best coffee experience in the world by stating, Nowhere else makes you feel this good; Each new barista will have the skills and the coffee know-how to do prepare basic coffees per customer request. The barista will adopt the skills as taught at the two-day session ensuring the barista will be able to provide the ultimate coffee experience for the customer; By providing the ultimate coffee experience for the customer, the barista will be capable of retaining the existing customers and win over new customers. How this training programme will improve the performance of the employees Mathis and Jackson (1991); Noe et al. ...
This is referred to as a systems approach to training. Previously, there has been nothing formal. The new employee was essentially left to their own devices or if they lucked out and happened to get partnered with an experienced barista they may succeed. To deter the level of turnover in the locations, this training programme will provide a solid jumping off spot for all new colleagues to ensure they have the basic tools of a professional barista. Creating an experience for a customer is not the same as simply making a cup of coffee. Learning the difference and creating that experience is what this training is all about. Timetable for Two Days Programme, Timing and Resources The timetable is outlined using the tables for each day below. The resources needed will be a formal training area such as a classroom size room large enough to fit 12 – 16 people comfortably. Based on the training model provided the class will need access to an area to make coffees that is not a live coffee house at the time the training takes place (Mathis and Jackson 1991). The training is structured over two days and includes a multitude of alternate speakers rather than residing solely on Human Resources or Training and Development personnel. Access to these staff and agreement from the authorities these staff report to that they will be present and available and focused on the new Baristas will be vital for the success of this model. This model also requires that a Barista training manual be designed with the core components of customer service, quality, cleanliness and coffee know-how. This manual may be a hard copy, but could be purely electronic as well. This will serve as a ready reference for information provided in this session as well as future training ... Read More
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