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System development life cycle: The case of super express LTD - Essay Example

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System development life cycle: The case of super express LTD

The main causes of this disastrous problem include the fact that the concerns of the employees were not concerned during the system development process (Jones and Rastogi, 2004, p. 31). Although Jane consulted some employees, the issues raised by employees were not taken into consideration but instead she came up with a report based on what the Management Director wanted to have. This failure to involve the users during system development process is a major cause for their lack of acceptance (Jones and Rastogi, 2004, p. 31). The other cause of the disatraous outcome in the process was that the design was accepted by the management without testing it or understanding the implications that such model would have to the organization (Moore, Nolan and Gillard, 2006, p. 647). The third cause for the disastrous outcome after the development of the new system is that the management enforced a direct cut-over without giving the employees time to learn how to use the new system as recommended by (Moore, Nolan and Gillard, 2006, p. 647). Soon after the New Year, the employees started with a new system to ensure that they do not cling to the old system. Q2: The team responsible for development of a new system did not follow all the systems development life-cycle phases (SDLC). After carrying the feasibility study, the systems analysis and requirements phase was not carried out conclusively since Jane did not take time to analyze the requirements for the new system from the stakeholders. Moreover, SDLC requires that a new system must be test after it has been developed, however, Super Express Ltd did not take time to have the system tested but instead implemented the purchased system without testing it (Moore, Nolan and Gillard, 2006, p. 646). After the system had been implemented, it requires maintenance but the company did not provide for this. Q3. If I was responsible for development of a new system, the first step would have been to evaluate the deficiencies of the current systems and from these deficiencies; it would have been easy to determine the requirements for the new system (French and Gabrielli, 2006, p. 53). To identify the deficiencies, the staff and the customers of the company would have been consulted widely. After the system requirements have been identified, the company should carry out an assessment of whether there is possibility to have the new system built in-house based on the available resources and skills. Given that no single person has the required skills, joint application development (JAD) would be followed where all the employees define and agree on the requirements for the new system (French and Gabrielli, 2006, p. 53). After the system requirements have been defined, a prototype of the system would be developed and implemented to run concurrently with the existing systems. The problems of the systems of the new system will be identified and therefore when the whole system is developed; it will face no resistance, it will be of high quality and staff would not require much training (Duggan and Thachenkary, 2003, p. 393). A team comprising members of the departments would then be chosen to oversee the system maintenance. Q4. Super Express Ltd did not carry out a proper feasibility study and this can have various consequences. Lack of a proper feasibility study can make the company fail to identify all the requirements ...Show more

Summary

SYSTEM DEVELOPMENT LIFE CYCLE: THE CASE OF SUPER EXPRESS LTD Name of Institution Date Q1: Super Express Ltd; a printing and packaging company decided to develop a new system that would see the company enhance the way it carries out its business operations…
Author : ariane35
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