According to the case study, John Barker owns the double-glazing business “Hole in the Wall” and built it completely on the basis of his own skills and capability. He also employed a small group of people and provided his services on a small scale. The business had registered immense growth in the tenure of its operation over the years. In the recent years, the business had to deal with several key issues that harm its operations and reputation considerably. Contextually, this assignment will analyse the prevailing problems in the business that resulted in its performance decline and certain recommendations will be discussed in solving the same. The suggestions would certainly help the business to improve its performance up to a larger extent.
2.0. Problems / Evaluation
John Barker started his double glazing business with employing 20 people in the initial stages of the operation of the business. However, with the retirement of his friend/supplier, Barker occupied the factory of his friend and thus expanded his business operations with the inclusion of more staffs. He also took the approach of making extensive advertisements in the local newspaper and the media in order to target the customers of the local market. The company had experienced considerable growth in recent times in the form of building better business reputation amid the customers. However, the growth of the company had been hindered by certain specific problems in the workplace that are yet to be evaluated. It can be viewed in this similar concern that there was increased number of complaints from the end of the customers about the quality of the services or the products of the company, which further damaged its better reputation amid the customers. Moreover, it has also been observed that the employees of the business have become quite inefficient and their performance had declined considerably. In addition, a few of the employees had also left the company without providing any notice, which further harmed the operational efficiency of the business up to a larger extent. This aspect can resemble with the problems that prevail in the workplace of the business. From the analysis of the case study, it can be stated that there were problems of motivation that might be impacting the approach of the employees and steering them towards an undesirable direction. Moreover, the leadership and business management abilities of Barker can be questioned with regard to the poor performance of the business. The problems have been further identified and discussed in detail hereunder. 2.1. Motivation Motivation is regarded as one of the imperative aspects, which impacts the behaviour of an individual. It encourages people to conduct their work in an efficient and dedicated manner (Reem, 2011). In the case study provided, the employees of the business and their conduct were deemed to be affecting the welfare of the business up to an extensive extent. Contextually, it has been observed that the performance of the company owned by Barker in recent years had showed certain inefficient results, which are a matter of concern for the same. Analysis suggests that