Royal London Hospital Analysis - Case Study Example

Advise on the improvements to patients and visitors to the Royal London Hospital Insert Insert Introduction Royal London Hospital isamong the largest hospitals in the region. The hospital has considerable traffic that needs proper planning in order to meet the set goals. Among the vision, mission and visions of the hospital are to ensure that it meets its customer’s expectations at any time. The hospital has many employees that are supporting the hospital achieve its set target. Apart from competent employees, the organization has adequate faculties that will help to boost its operations. Moreover, the group is also using modern equipment’s in scanning diseases and treating its patients. However, the organization needs proper planning and strategies in place in order to meet its set goals and objectives. Improvement of the overall patient and visitor experience when using the hospital facilities the hospital has new modern machines that help it to attend to its patients quickly and efficiently. Therefore, in order for the modern equipment’s to be in its maximum use, the organization need to employ individuals with skills that will be necessary for efficient operation of the machines. Moreover, the hospital machine has to be strategically located to reduce the number of patients entering the building at a given time (Holroyd, 1968). Strategic location of the hospital machines will also help lessen the rate of accidents in the hospital. Apart from a strategic position of the hospital machines, the hospital management should also ensure that it creates enough space in the area of operation in order to reduce commotions at any given time. The hospital also needs to train its workers on how to operate the machines. Machine operation is one of the sensitive issues that the hospital needs to put into consideration in order to ensure safety of its clients. Apart from training of employees, the hospital also has the option of outsourcing employees. The hospital will have to pinpoint the skill that they require, and bring it into the organization to instill some changes. Communication techniques are also the most important issues that the organization needs to put into practice for efficiency and effectiveness. The hospital should ensure that its employees have good public relations and can handle the clients in a friendly manner (Brazelton, 2001). Proper communication with the patients will enable both the employees to adhere to the rules and procedures that govern the operations of the machines and equipment in the hospital. In addition, there will be new more visitors that will be coming into the hospital seeking for attendance. It is, therefore, the responsibility of hospital management to ensure that it has enough employees who will attend to inpatient and outpatients. Accessibility and availability of machines should the hospitals top priority. In order for new victors to feel free and not to get lost, the hospital should ensure that it has tools that give directions to visitors. In addition, the organization should also ensure that there are adequate machines to satisfy the needs of clients successfully. Improvement of the staff efficiency to support the patients and visitors, throughout all its key operations. There should be adequate training of hospitals staff in order to ensure that they produce quality service for the clients. The hospital should ensure that it offers various training methods to its employees for effectiveness of the operation. First, the organization should ensure that it provides on the job training to its employees. It is kinds of training that will enable the employees learn and work at the same time. The type of training will allow the hospital to save an extra cost to be applying to the other expenditures. In addition, the hospital should also take its employees for seminars to learn how to handle clients among many other things that will be beneficial to the hospital. Moreover, the hospital should also ensure that it has enough seats for patients who will be in line waiting for service (Grinney, 1991). The service and the kind of products that the hospital offers is the one that will make the patients come again the next time. Therefore, the hospital needs to ensure that it provides quality medication to employees at whatever cost so as to win their loyalty. In order for the hospital to ensure that it attends to its visitors, the hospital should make sure that it makes proper good of the noticeboards when it comes to communication and directions. In addition, the hospital should also ensure that it charges its clients fairly when it comes to payments. That is the hospital should ensure that it provides its services at the lowest cost as possible. Through that, the organization will win a positive corporate image to the public hence attracting more customers. Also, the hospital needs to set performance measure that will serve as a guide to the operations of all employees in the hospital. In addition, the management of the hospital needs to come up with mechanisms to ensure that all employees are working at their level best. For instance, the hospital should set the benchmark for all its employees and whoever meets the set mark should receive a reward. If employees receive the rewards, this will make them to work even harder and hence achieving the hospitals established goals and objectives. Local changes to the infrastructure and processes to facilitate these improvements the operation of machines in the hospital should be by experts only. Once a person operates the machines and any other equipment with skills, then there will be few or no accidents in the place of work. In addition, the hospital should also ensure that the rooms with the machines and equipment’s have enough space to reduce commotions (Wannisky, 2001). Moreover, there should also be warning to both the patients and any other individuals so as to avoid anything that can contribute harm to them. In order for the changes to be active, the management should ensure that they have competent supervisors in place to supervise any activity in the hospital. In addition, the management should also ensure that its employees have the proper motivation so as to work with a positive attitude. With a positive attitude at the workplace, the rate of client satisfaction will be very high at any given point. Moreover, there are sides in the hospital that need to be on the ground floor. Therefore, the hospital should ensure that sections like the emergency section are on the floor to enable swift movement at any particular time. Pa times it is very hard for patients with disabilities to climbing to upper floors. It is the role of the hospital to ensure that the services that the people with disability are looking are in easy reach areas. Management Report Provide a clear explanation in your Report of the link between, strategy, operations strategy and the performance objectives of activities for the above challenges at the Royal London Hospital. Support your explanation with examples. Also, you must identify how your Report will measure: Speed, Quality, Flexibility, Cost, Layout, Innovation and Inventory at the Royal London Hospital. One of the primary objectives of Royal Hospital is to provide quality service to clients at any given time. In order f the organization to attain the set goal, the hospital will have to set out a strategy. The hospital should ensure that it only hires individuals with the required skills in a particular field (Bloor, Barton and Maynard, 2000). After the skill, the management should also ensure that it provides its employees with the materials and equipment’s that they will need for any operation. Having the right tools in place, the workers will develop a positive attitude towards their job and the hospital at large. Operations strategy is about the techniques of strategic decisions and actions that set the role, activities, and objectives. The use of the term technology implies a consistency in strategic actions and decisions over time. It will enable the management to plan properly on how to reduce the performance gap. That is; the hospital should set up strategies that will not only deliver quality services, but also remain the number one competitor in the industry. Having a strategic plan will enable the hospital to ensure that it attains its set goals and objectives without difficulties. The operations strategies will have to lie at the heart of the hospital and interacts with all the other functions. As such, attaining agreement in relation to what decision areas within the remit of daily operations. Also, it should be the grounds of decision-making in the operations are an important part of making sure that there is consistency of action (Anderson, 1989). From the above activities, it has clearly shown the strategic importance of operations to hospitals performance. An adequate operations strategy is necessary to the hospital not only as this will determine the implementation of its business plan, but also as its operations can be a genesis of competitive advantage. Many clients or patients that will be in need of hospitals services will also pose a challenge to the hospitals management. Therefore, the management should ensure that it has adequately strategized for the increase in the number of patients. The hospital should ensure that it has sophisticated machines and enough personnel to provide the needed service. Performance objective operation is another sector that needs proper strategy. The management should ensure that all its activities are towards attaining its set goal. For the hospital’s primary objective is to provide quality service, it will have to ensure that it trains and over any motivation to its employees in order to meet the set goal. In order to ensure that it fully satisfies its clients, the hospital should ensure that it provides follow-up initiative to its customers. Providing this kind of services, the clients will feel happy for considering them as part and parcel of the hospital. Once the clients feel that they fully get satisfaction, then they will come again and even direct others as well. The hospital can also face the challenge of technology. The machines that the hospital will need are more advanced tools that will cost the hospital more in terms of its operation. Therefore, the hospital should make a decision whether to make or buy the skills needed for the emerging technologies. Through proper strategies, the hospital will be able to save an extra cost and at the same time acquire the power required. Speed Performance Objectives Speed goals are the rate at which the hospital can attract its customers and how rapidly and often a hospital can deliver its services to the clients. In addition, speed refers to such issues as the time required to the doctors and nurses to attend to more patients at any particular time. The time it takes the patient to be received and receive medication should be realistic so as to reduce traffic. Therefore, the hospital should ensure that it has a receptionist who is quick when it comes to accepting and admitting the patients in the hospital (Carpenter and Davies, 1992). Moreover, the emergency side should also be well organized so as to prevent loss of lives at any given time. In addition, the hospital should also have well-serviced vans to enable swift movement of its doctors and nurses. The physicians and nurses also need to be meeting its patients not only in the hospital premises, but they can also meet them at their homes. Flexibility Performance Objectives Operations of the hospital are flexible if it can configure the service lines to deal with various service requirements and if services can adjust to new customer requirements quickly. Flexibility requires that the hospital produce services to all its clients at any given time. The hospital should also have the flying doctors to attend emergencies in distant places when they are called upon to attend the emergency. Moreover, flexibility also requires the hospital to adapt operations to meet new or changing delivery programs and production volumes. Costs Objectives Costs performance targets are the variation in unit cost due to changes in the nature of services and the variety of products produced. In most situations, the greater the diversity of outputs, the lower the volume, and the higher the unit cost, and vice versa. Equally important, the cost of each service and product will vary, which affects the product prices, running costs and profits (Gurnsey and White, 1989). The hospital cost will need to be very affordable so as to attract the customers and win their loyalty at the same time. Innovation and inventory are other sectors that will boost the operations of the hospital to another level. The hospital should ensure that it has advanced laboratory to increase its research. In addition, the hospital should also ensure that it has modern equipment’s to facilitate its operations. Layout The hospital management should also ensure that they properly arrange the design of the hospital to any inconveniences. For instance, the reception site should be located on the ground floor in order to enable quick access to all kinds of patients including the patients with disabilities. Moreover, the seats as well as the arrangement of machines in the hospital should be in a professional manner. That is the place should be spacious enough so as to ease movement of people and materials. Clarify for your project brief for the Royal London Hospital: What are the Inputs the project that the hospital will entail opening more branches across the world in order to meet the rising demands of the clients. Moreover, the hospital will have to increase its door to door services to its customers. That is the hospital need to have a section in the hospital that receives emergency calls and visits the area of emergency. From the extended services, the hospital will be in opposition to generate more revenues as compared to the usual daily operations. In addition, from the services that the hospital will be offering, the hospital will gain a positive corporate image from its clients thus winning their loyalty. What are the Transformations (Design, Planning and Control, Improvement)? What are the Outputs? The Royal London hospital should ensure that it has well accessible roads, well-equipped facilities, and responsible personnel s and motivational faculties to staff in that hospital. Also, the road transport network should be improved to enhance its operational management and to save the life of many, who might have died due inadequate road network system. In doing so, the life of many will not be in danger, thus making people trust its operation and their working condition. Suggest and justify some new specific operational improvements to improve the patient and visitor experience to the Royal London Hospital, based on your Consultancy brief. You must be creative, noting reducing levels of funding, thus seeking to add value to your suggestions. You must recognize the need to maintain and improve operations to meet demanding quality standards. Improvement of roadwork systems within the hospital as well as expanding the hospital’s coverage will boost the activities of the hospital. In addition, with improved technology and skillful personnel, the hospital will be able to deliver quality services to its clients. Moreover, advertisement of hospital services through the internet will also help the hospital to expand its operations across the world. In addition, the hospital needs to improve on its physical environment. That is the hospital should ensure that it plants trees to enhance its climatic conditions and as well provide shade to its clients waiting to receive the service. It is also important for the hospital to offer free serves to the community around for it will now be part and parcel of the Commonwealth. The hospital will need to set up a day and provide cleaning services to the communities around at times offer free medication. However, it is expensive to provide free services to the Commonwealth; the act will help the hospital to have a clean environment and have a positive image of the communities around. Through the services, the hospital will attract the attention of many individuals and thus boosting the number of clients who visits the hospital. There are also the minimum set standards that the regulatory body will require of the hospital. It is now the responsibility of the hospital management to ensure that the hospital meets the expectations of the world health organization. In addition, the hospital should ensure that it hires more employees to meet customers expectations. Because the number of the hospital clients and visitors is going to increase, the hospital should ensure that it has adequate personnel to meet the ever rising demands of the customers. In addition, there should be an enhancement of transport links to the hospital. The hospital should ensure that it has sufficient cars and buses within the airports and any other sides of the country to receive and bring patients and visitors to the hospital. In addition, the hospital should also ensure that it has spacious car park to accommodate the increasing number of clients in the hospital. Moreover, because there will be more traffic in the hospital, and patients might have to wait to receive the services. Therefore, the management should ensure that it provides free Wi-Fi, and TV so as to keep the customers engaged while waiting for the service. Also, the hospital should be providing its adverts the TV for clients and visitors to see the kind of services that the hospital provides. Moreover, the hospital should also provide free newsletters and calendars to its customers as a gift. The gifts will also be in one way of appreciating the client and at the same time marketing the hospital. For the hospital treasures its patients much, then it will have to provide an aftercare following treatment. The hospital will have to ensure that it accurately keeps the records of its employees so as to visit them and check on how they will be doing. Through the provision of an aftercare treatment, the clients will have a positive attitude towards the hospital and therefore making Royal London Hospital the hospital of their choice. List of References Anderson, G. (1989). Providing hospital services. Baltimore: Johns Hopkins University Press. Bloor, K., Barton, G. and Maynard, A. (2000). The future of hospital services. London: Stationery Office. Brazelton, T. (2001). The Childrens Hospital guide to your childs health and development. Cambridge, Mass.: Perseus Pub. Carpenter, J. and Davies, R. (1992). Quantification of the overseas market for professional consultancy services in librarianship and information science (LIS) and information management. [London]: British Library Research & Development Department. Grinney, E. (1991). The hospital. New York: Chelsea House Publishers. Gurnsey, J. and White, M. (1989). Information consultancy. London: Bingley. Holroyd, W. (1968). Hospital traffic and supply problems. London: King Edwards Hospital Fund for London. Wannisky, K. (2001). Department of Health and Human Services, Centers for Medicare and Medicaid Services. Washington, DC: U.S. General Accounting Office. Read More