The Organizational Agenda for National Information Centre - Essay Example

The paper "The Organizational Agenda for National Information Centre" is a perfect example of an essay on management. The main organizational agenda for NIC (national information center) is to offer IT solutions as well as services to the entire regions of the kingdom through its main ranches and divisions. The organization's core customers include the entire interior ministry sectors and all the other governmental sectors across the whole kingdom.

Vision

The organization strives to earn the recognition of being the world-class leader in the provision of secure, agile, reliable, and state-of-the-art IT services and solutions in the region. In addition, it seeks to support the government initiatives regarding E-commerce in the kingdom and all its client’s business need in general.  

Mission

In parallel with its vision, the mission it categorically stated as the responsibility of offering visionary IT solutions as well as services to the interior ministry, all its relevant sectors and the authorities associated to it, in a bid to assist in safeguarding the kingdom’s national security and aid the delivery of electronic services to the citizens of the kingdom, its residents, and visitors.

External analysis

Like various organizations, organizations have to deal with the external aspects of the business. The external aspects are the factors considered as the aspects the organization cannot control, but significantly affects the organization’s operations. The aspects are summarized as economic, social, political, and technical.

Economic

The organization’s location is strategic in the sense that it is easily accessible because of its proximity to the kingdom’s capital of Riyadh. However, the location’s cost of doing business is extremely high due to the costs relating to real estate and housing. With the constant increase in inflation, attracting competent employees to the city is a major challenge because of the cost of living.

Social

The organization’s core social effect is nepotism. Similar to other organizations in the kingdom, high cases of employees being employed based on social connections are continuously affecting the quality of the workforce in the organization.

Political

The unstable political environment in the region that is a consequence of the bordering regions like Syria, Iraq, Egypt, and Lebanon among others, has made it difficult for the organization to source for expatriates with high IT expertise. The labor policies in the region also discourage the recruitment of expatriates, and hence the organization’s ability to procure the services of IT experts who are non-Saudis is limited.

Technology

The entire organization’s core business competencies are underpinned by technology. Having the role of providing IT technology solutions, the organizations face the challenge of achieving the global standards in the industry because of a limited skilled workforce in the kingdom. Keeping track of the rapid nature of the technology industry is also challenging because the region lacks qualified training providers. As such, the limited access to qualified and competent employees is a risk to the organization’s core capabilities and performance.

Organizational structure

Our organization structure is categorized into four levels. The first level is the managing director. The second level consists of four-line managers. The line managers oversee the production and service, marketing, accounting, and HR departments. The product and service department oversees the development of software and systems to be provided to the clients. The marketing department is concerned with the formulation of marketing and sales strategies. The accounting department is concerned with the financial and fiscal matters. The HR department is divided into four sub-departments that manage the functions of recruitment, personnel, performance, and training. 

Coordination between departments

The HR department assists the other department’s line managers in their activities. Each department is responsible for developing strategies and delegating the duties required to achieve the successful implementation of the initiatives. The HR assists in identifying the individual as well as the organization’s needs that might affect the effective implementation of the developed strategies. By managing these needs, the department coordinates with the other departments to ensure the performance of the employees is measured and evaluated. It also ensures employees are motivated to enhance the overall productivity of the organization.         

The organization’s culture

The organization’s culture is largely affected by its rigid corporate structure. As a consequence of its hierarchical approach to management, the culture of the organization is characterized by a delegation of duties, and hence the transfer of blame. The culture is affected by the nature of communication and bureaucracy that exists within the organization. As such, employees are individually held responsible for mistakes as opposed to collective organizational responsibility. Changes are required because the culture discourages collaboration and collective responsibility, and might limit the organization’s innovativeness.