Ritical Overview of London Heathrow Airport - Essay Example

? LONDON HEATHROW AIRPORT PASSENGER PROCESS MAPPING AND EVALUATION {Insert {Insert {Insert November 28, 2011. LONDON HEATHROW AIRPORT PASSENGER PROCESS MAPPING AND EVALUATION Heathrow airport is located in Hilling don London, according statistics (2011) it is one of the busiest airports in United Kingdom alone and the third in the world in terms of passenger travel, it handles more international travelers than any other airport in the world. It figures are outdone by Frankfurt Airport and Paris-Charles de Gaulle Airport but in the recent years, it has replaced a number of London based airports to make it London’s main airport and the global busiest airport system (Monkman & McMahon 2007, pp 34). London Heathrow airport is operated and owned by the Famous BAA limited. BAA Limited is managed by ADI limited, which a universal syndicate is owned by Spanish Ferrovial Group. The British airways and BMI, together with virgin Atlantic primary use Heathrow airport is there Hub. Last year alone it handled more than 66.2 million commuters and about 1.48 million tons of goods. This paper offers a brief and critical overview of   London Heathrow Airport Passenger Process Mapping and Evaluation form broad planning and mapping perspective. It attempts to form comprehensive summary of the Heathrow airport based on its operation, transport, inspection, storage or delay services Airport process Before one travel with any flight company one has to follow some procedure which is the same in London heathrow Airport. The activities include: booking of air ticket, registering for a passport and then travel if all is cleared (retrieved from www. Heathrow Airport information.com on 26th November 2011).Additionally, before booking an air ticket one needs to first get a visa card from the country’s ministry of immigration and registration of persons so that this may help the government account on its people who have left the country, this action helps the embassy of the citizens of their country to monitor their citizen efficiently and to help them in case a problem arise ( (Monkman & McMahon 2007, pp 51-53) Booking of any air ticket may be done online. Clients have to select the type of flight whether local or international, provide the category of the passenger that is whether adult young child or infant so that they can make special arrangement early in advance after completing the booking send the e-ticket request form and wait for the email reply where you check on the fare and the means of payment instructed sent by the flight company these is then followed by taking a printout of you e-ticket (Heathrow Airport information). Heathrow airport has four main terminals that serve as check in, at this point there is the immigration control/ passport control department, the department has the made to inspect passport and clear the passanger. At heathrow airport, there usually two queues at the immigration control,either for EU/EEA passport holders. After the immigration control point, the passeger moves to Baggage reclaim office. Hearthrow is a busy airport and it takes some time for the baggage to arrive. Then, the passager goes to the custom control department but if the passanger does not have laggage to clear he/she goes straight to green channel that lead to the terminal. At the terminal they queue and check for flight information which are available on screen. What the passengers ought to know before using Heathrow airport If a clients luggage is not checked they need to inform the relevant personnel. Furthermore, if they have not been issued with boarding cards please contact the airline authorities before time is over, also in case of delay in processing your travel documents please inform the airline desk of arrival so that you may advised on what to do since if you don’t communicate you may be considered as one of the travelled passengers. This may result in problems in case of an accident since some passengers may be accounted as missing while in real sense they never boarded the plane (retrieved from www. Heathrow Airport information.com on 26th November 2011 ). Transport operation London Heathrow Airport offers transport both locally and internationally, in facility there are various means of transport like: trains that connect the airport to the outside cities, the trains leave the airport in every 15 minutes for a 15 minutes journey within London city. This is done in four terminals to and from the airport of London heathrow company. Transport may also be done by the help of buses and coaches. These buses and coaches operate from Heathrow Airport central bus station terminal 1 and 3 and from terminal 4 and 5 each terminal goes to areas with hotels that surround the city of London. Additionally, these buses are owned by different companies and these help to spread the money supply in the country. Transport may also be done by use of taxies that are other owned by private individuals or other transport companies the taxies are found in all terminals connection the other means of transport like train or coaches. Also car or bicycle transports may be accessible since there are free parking to the companies travelers who only prefer using their own means of transport. Time of travel is not more than six hours these is to make passenger have rest and refreshments (retrieved from www. Heathrow Airport information.com on 26th November 2011 ). Inspection operation Inspection operation is done to each and every person who access the London Heathrow airports this is done by help of qualified and experienced personnel by help of highly sensitive gadgets that scans the passengers body to look on sharps are not allowed during travel, also there is test for any drugs transfer which may be carried inside a travelers body. The scanners in London Heathrow Airport are safe and may not affect humans’ body if a person is carrying a small parcel it is also scanned. This helps to reduce cases of insecurity during travel. This operation takes about two minutes due to presence of advanced technology (Darwin & Danforth 2011, pp 55). The act of inspecting the passengers is not seen as harassing action this is because the passengers are inspected by professional workers of the same sex by use of more efficient machines that do not need to come into contact with the passenger’s body. The machines used are human friendly and therefore travelers are therefore not subjected to any health risks. Storage operation The parcels and some large cargo are transported by the company’s cargo airplanes where the cargo planes move even before the passenger’s plane therefore the passengers on arrival don’t need to wait for their baggage or other goods. The luggage is transported in good means to avoid any damage and in case of damage there may be compensation to the luggage owners (Darwin & Danforth 2011, pp 62). The methods of storage are one of the best because products are carried in different from those that are fragile are placed in different vessels, those that require refrigeration are also preserved in cool temperatures so that they can remain in their original forms. Delay services In case of delay several procedures have to be put in place where the airline authority is informed on time. This is done to ensure later arrangements may be done and the person may travel during the next flight to the booked place but in case one don’t communicate they may not be considered as having varied air ticket and one may be forced to re-pay the fare. Also in case of delayed flight due to weather changes or mechanical problems the company makes announcements to the travelers and directs them on what to do, the London Heathrow airport may also provide accommodations to the delayed travelers. Delays don’t take more than 30 minutes this is to prevent passenger losing interest with the company’s services (retrieved from www. Heathrow Airport information.com on 26th November 2011) Delay are of departures are minimized and if they occur they are dealt with in the favors of the passengers where the passengers are catered for their expenses till the time of their planned flight arrives, also in case of delay the people awaiting passengers are also informed so as to ease anxiety (retrieved from www. Heathrow Airport information.com on 26th November 2011) Improvements at London Heathrow Airport Some methods that increase the operations of London Heathrow Airport includes: building a third runway and a sixth terminal at Heathrow. This can result in access of many passengers to the airport a thing that would result in creation of more jobs to the unemployed people to the constructors, airplane pilots and other airline operators like engineers, craterless, and other related organizations like petroleum producing in England (retrieved from www. Heathrow Airport information.com on 26th November 2011) The London Heathrow Airport may also improve its operations by merging with other airline company’s or form an organization where each airline may be given its route of operations and the company may develop its operations such that even if other airline company comes into operation in similar route the company will already have its loyal members. It may also take control of other competing company so as to make its running smooth and strong due to presence of established customers (retrieved from www. Heathrow Airport information.com on 26th November 2011). The company may also use products that do not pollute the environment so that it may protect the environment therefore protecting the welfare of its customers and these may lead to the company may be taken as an example resulting in increase in it passengers. The Heathrow process flow chart References D. J. Monkman, J. McMahon, 2007. Great Britain. Civil Aviation Authority London Heathrow Airport: strategic noise maps 2006. Environmental Research and Consultancy Department. Norwich. TSO Darwin Porter , Danforth Prince (2011). Frommer's London 2011 Frommer's London Volume 822 of Frommer's Color Complete Guides. S.l: John Wiley & Sons Heathrow Airport information. Retrieved from file:///C:/Documents%20and%20Settings/own/Desktop/heathrow-airport-GET-maps- directions.php.htm on Nov. 28, 2011. Read More