Management of Organisational Behaviour/Communication - Assignment Example

In addition is the issue of view. When the woman asked for a view, what she expected was to see the sea but what the hotel staff perceived from the word ‘view’ was just scenery. Again semantics come into play. Here too, the hotel staff failed to understand the connotation attributed by the guest. The second major issue in play here is the use of judgment. The woman and the manager, from the very beginning of their communication are preoccupied with the judgment that ‘I don’t like what he/she said’ (Rogers & Roethlisberger, 1991).

This is evident from the way they communicate. When the managers enters the room, he just says “I am the owner” and does not intend to ask what help the woman wants. The woman is equally arrogant by saying ‘so what’ instead of explaining the matter. This mutual dislike evidently distracts proper communication. In addition, there is psychological barrier too. For example, from the very beginning, both of them show no readiness to accept or acknowledge the mental make up or attitude of the other.

Evidently, the woman is highly dissatisfied with the service she received as she evidently failed to communicate what she expected from them. Similarly, instead of understanding the reason behind the communication failure, the owner, from the very beginning, considers the woman as a trouble-maker and communicates rudely and in an indirect way that makes communication all the more difficult. 2. From the video, it becomes evident that communication should take place in such a way that takes into account the fact barriers to communication result in undesirable reactions and unfavourable responses.

Admittedly, barriers are caused by varying perceptions of reality, attitudes, semantic and physical and environmental factors. In order to avoid semantic barriers in communication, it becomes necessary to choose correct and precise wordings that clearly indicate the intended meaning instead of depending too heavily on the receiver’s ability to ascertain the connotative meanings. In order to overcome the psychological barriers in communication, it is necessary to understand and acknowledge the mental make up and attitudes of the receiver.

Thirdly, one should be open to perceptions of reality, and in communication instead of being indirect, one should be open, flexible and transparent. This helps reduce communication problems (Communication Theory, 2010). 3. According to Professor Albert Mehrabian, 7% of messages pertaining to feelings and attitudes appear in the spoken words while 38% is paralinguistic, and the remaining 55% is in facial expression (Businessballs.com, n.d). That means, if an employee is blind, the employee is likely to miss at least 55% of the communication.

In the case of an employee who has visual impairment, there is a severe impact on the quality of communication as the employee loses the 55 % of the communication of feelings and attitudes (ibid). Similarly, an employee with hearing impairment may be able to observe facial expression. However, the employee fails to listen to the way the person speaks which provides a lot of paralinguistic cues about attitudes. Some such important cues are the volume of speaking, the speed of speaking, and the pauses, to mention but few. 4. Admittedly, there is more and more use of technology in workplace communication.

However, if 93% of feelings and a