Organizational Behavior Principles - Essay Example

Predictors of Success in Marketing: Organizational Behavior Principles In the project staff team under discussion, it must be d that the members of the team are all at the same level of management. It therefore can be seen as a meeting of one's peers, and respect for each other is a prerequisite What are the various factors that will create a comfortable working environment for this group and how can a team member contribute to the success of the team without having it interfere with completing supervisory duties and various tasks assigned by the Director of Marketing.

According to Scholl (2003), there are four areas to be considered in determining success or failure in a team situation: conflict resolution, team work, cooperation and compromise, and communication. These are the areas being addressed in this paper. Conflict Resolution - There are two ways to look at conflict. If there is no conflict within a group, the question is whether the group is actually in total agreement or whether the members of the group lack innovative thinking and are therefore willing to accept any project set forth At this group's level of management, it seems unlikely that either of these situations exists.

Therefore, where there is conflict, there must be resolution. Otherwise, the unresolved conflict will build with time, and success of the team will be compromised (Heathfield, 2002). Team Work - In any team, diversity can be an issue. The personalities of the team members, gender, ethnic background, and attitude all must be considered in creating a working relationship with fellow team members. Understanding and appreciating differences becomes a major consideration in resolving conflicts, as well as the ability of the team to reach an agreement when looking at a new proposal.

Teams must have respect for each other and show a willingness to listen to other solutions, rather than considering one's solution to be the only one (Becton, Wysocki, Kepner, 2002). Cooperation and Compromise - In discussing suggestions for project ideas to be presented to higher management, it is important to avoid a negative response to a suggestion, because it will almost always be seen as a personal attack on the team member. It is further important to listen to and consider the ideas of other members of the team, since compromise could offer a solution made up of more than one viewpoint, the whole becoming stronger than its individual parts (Innovation Case Study, 1999).

Communication - Cognitive ability relates to job knowledge, but in predicting job performance, personality is one of the most important factors. In a sales corporation, the ability of an employee to interact easily with others and maintain a convincing demeanor is one predictor of success. Task performance depends on experience but it also depends on a team member's ability to suggest solutions for problems as they arise. This ability is known as contextual performance, related to social and psychological functioning, and calls for innovative talents.

This is where differences have the ability to create the most creative solutions. The final, and most important, factor in being part of a successful team is the ability to communicate clearly with each other. By combining the suggestions above, meaningful, direct, open and honest avenues of communications can and will be opened ("Business Communications" (2005). Mankelow (2006) says it best when he recommends "communication, teamwork and participation, maintaining a focus on the customer, not the 'system,' and moving from individualism to collaboration and team work.

" ReferencesBecton, C., Wysocki, A., Kepner, K. (2002). "Building Teamwork and the Importance of Trust in a Business Environment," University of Florida, retrieved 2-11-2006, from http://edis.ifas.ufl.edu/pdffiles/HR/HR01800.pdfHeathfield, Susan M. (2002). "Workplace Conflict Resolution: People Management Tips," retrieved 2-11-2006, from http://humanresources.about.com/od/managementtips/a/conflict_solue_2.htmScholl, Richard W. (2003). Employee Behavior and Performance, University of Rhode Island, retrieved 2-11-2006, from http://www.cba.uri.

edu/Scholl/Notes/Performance_Behavior.html"Building Business Relationships" (2003). Leading Insight e-zine, retrieved 2-11-2006, from http://leadinginsight.com/business_relationships.htmInnovation Case Study: Confrontation, Compromise and Cooperation (1999), The Innovation Journal, retrieved 2-11-2006, from http://www.innovation.cc/case-studies/case3.htmMankelow, James (2006). "Win-Win Negotiation: Finding a Fair Compromise," Mind Tools, retrieved 2-11-2006, from http://www.mindtools.com/CommSkll/NegotiationSkills.htm