Quality of a product or service is defined as a means to consistently meet or exceed customer expectations. It is Conformance to requirements or fitness for use. Quality can be explained in the following 5Qs ;( 1) Quality is a condition of excellence. (2) Quality is based on a product attributes…
(2) The planned systematic activities necessary to ensure that a component, module, or system conforms to established technical requirements. (3) The policy and procedures, established in an organization which is meant for the purpose of providing and maintaining a specified degree of confidence in data integrity and accuracy throughout the life cycle of the data.
If the process is not established and the standard procedures are not adhered to, then it will result in poor quality. As a consequence the deadlines will not be met within the required time frame and subsequently deliverables to the customer will be delayed. Thus productivity is affected.
The cost of a product includes the manufacturing cost and cost of quality. The cost of quality is the money spent what it would cost to build a product right the first time. If every worker could produce the defect-free products the first time, COQ would be zero. Since this situation would not occur, there are associated with getting defect free product is produced.
Prevention: Monoey required to prevent errors and to do the right first time is considered prevention costs. This category includes money spent on establishing methods and procedures, training procedures, training workers and planning for quality. ...
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(Operations Management (Quality Control in Operations) Essay)
“Operations Management (Quality Control in Operations) Essay”, n.d. https://studentshare.net/miscellaneous/272351-operations-management-quality-control-in-operations.
Difficult circumstances in a project refer to situations that are not part of the plans and have not been part of the normal course of events. These situations need outright decisions from the operations manager and from the people in the field, or those who are in direct contact with customers.
This research is being carried out to define operations management and to investigate the following: scope of responsibilities of an operations manager; operations management reconstructed; planning and control techniques; scope of planning and control; planning and control in a manufacturing concern and in a service business.
Activities in an organization can be divided into operations and projects. Whilst operations are ongoing, repetitive and continuous activities in any organization for example finance, accounting, and production. As a consequence, all the efforts of the organization are channeled towards maintenance of operations so as to maintain quality and remain competitive in a globalised environment (Tandoc, 2010:78).
The decision of implementing TQM in operations management can affect the functioning of the company in a significant way. It is a strategic decision and has lot of implications. The decision completely depends on the company regarding the kind of level they want to set up in the market.
The fact that it is a difficult task to retain their customers and it is even harder to attract new ones. However, as terrorist organizations started giving more and more attention towards airplanes because of their higher vulnerability, it has become very important for authorities and airlines to give more importance to safety than to comfort and quality.
In whichever case the operations classification will offer the alteration of positive inputs, such as resources and employment, into firm outputs, any of products or services. Therefore, the operations purpose can be eminent from the other major purposeful divisions of an organisation, for instance marketing, finance, human resources, and accounting, which are not as much of very important for the organisations accomplishment but which are in smaller amount straightly associated to the organisation 's day-to-day recreation of its chief business.
According to Nigel, Chambers and Johnston (2010, p. 1), all organization; be it small or large produce some services and product either for profit or not for profit. Consequently all these organizations require operations management which is concerned with creating products and services.
Service operation management is very different from manufacturing operations management. Service operations management entails fulfilling the end user’s needs and creating a suitable environment for the workers so that they can produce the required specifications of the use. Manufacturing operations management entails producing the required commodity required by the end user.
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