Mason Electric Service Company will be evaluated to determine its organizational configuration depending on the six elements of organizational namely work specialization, chain of command, centralization, span of control, formalization, and departmentation. To simplify the discussion of these elements and their application to the company, a table which summarizes the evaluation is presented below. This will be supported by a more detailed discussion to elaborate the evaluation.
In terms of division of labor, Mason Electric follows a mechanistic structure as tasks are simple, specific and repetitive. As discussed in the case, the top management became so overwhelmed with the employee turnover which often result to hiring persons who are not familiar with the previous' employees job description. To answer this dilemma, the management sought to establish "Standard Practice Instructions" which are specific job functions for the employees. The case also highlighted that the employees' role in the organization is rigid as specific task directives flow downward to the organization. The utilization of this standard procedure also signifies a high level of formalization within the company.
Table 1. Organizational Structure of Mason Electric Services Company
1. Division of Labour
2. Adherence to Clear Chain of Command
3. Span of Control
Adherence to the chain of command is strict as each employee reports and is evaluated by his immediate superior. The strict adherence to the chain of command is also shown by the specific guidelines received by the employees from their supervisors. It is apparent that employees are not empowered but are being directed and subjected to the company's standard procedures.
Looking at Mason's organizational chart, the organizational structure is relatively flatter and has a wider span of control. Most middle managers have an average of three or four lower managers directly under them. However, it is also notable that the structure becomes narrower as one goes up the structure. The organizational chart also shows a functional departmentation as employees are grouped together according to their skills.
The organizational structure of Mason Electric is decentralized as its operation is not tightly controlled and managed by its head office. The case states that the Canadian division, which consists of 14 branch offices operates through the management and supervision of the Toronto office without much interference from the corporate head office in the United States. This type of system indicates independence in decision-making process for the Canadian divi