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Management case study Bachelor - Essay Example

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Management case study Bachelor

Mason Electric Service Company will be evaluated to determine its organizational configuration depending on the six elements of organizational namely work specialization, chain of command, centralization, span of control, formalization, and departmentation. To simplify the discussion of these elements and their application to the company, a table which summarizes the evaluation is presented below. This will be supported by a more detailed discussion to elaborate the evaluation.
In terms of division of labor, Mason Electric follows a mechanistic structure as tasks are simple, specific and repetitive. As discussed in the case, the top management became so overwhelmed with the employee turnover which often result to hiring persons who are not familiar with the previous' employees job description. To answer this dilemma, the management sought to establish "Standard Practice Instructions" which are specific job functions for the employees. The case also highlighted that the employees' role in the organization is rigid as specific task directives flow downward to the organization. The utilization of this standard procedure also signifies a high level of formalization within the company.
Table 1. Organizational Structure of Mason Electric Services Company
ELEMENTS
MECHANISTIC
ORGANIC
MASON
1. Division of Labour
narrow
wide
narrow
2. Adherence to Clear Chain of Command
strict
flexible
strict
3. Span of Control
narrow
wide
wide
4. Centralization
centralized
decentralized
decentralized
5. Formalization
high
low
high
6. Departmentation
functional
dysfunctional
functional

Adherence to the chain of command is strict as each employee reports and is evaluated by his immediate superior. The strict adherence to the chain of command is also shown by the specific guidelines received by the employees from their supervisors. It is apparent that employees are not empowered but are being directed and subjected to the company's standard procedures.
Looking at Mason's organizational chart, the organizational structure is relatively flatter and has a wider span of control. Most middle managers have an average of three or four lower managers directly under them. However, it is also notable that the structure becomes narrower as one goes up the structure. The organizational chart also shows a functional departmentation as employees are grouped together according to their skills.
The organizational structure of Mason Electric is decentralized as its operation is not tightly controlled and managed by its head office. The case states that the Canadian division, which consists of 14 branch offices operates through the management and supervision of the Toronto office without much interference from the corporate head office in the United States. This type of system indicates independence in decision-making process for the Canadian divi ...Show more

Summary

Karakowsky (2002) identified two extreme types of organizational configuration based on the six elements of organizational structure: machine bureaucracy and adhocracy or innovative organization. Karakowsky (2002) defined mechanistic organization or mechanistic bureaucracies as those which "maintains jobs that are highly specialized, with a clear chain of command with a narrow span of control (tall organization), and are typically, highly centralized and highly formalized." The latter which is also regarded to as organic organization is characterized by "jobs low in specialization (with a broad variety of tasks and responsibilities), no clear chain of command (team based approach), and a wide…
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Management case study Bachelor Essay essay example
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