Mason Electric Service Company will be evaluated to determine its organizational configuration depending on the six elements of organizational namely work specialization, chain of command, centralization, span of control, formalization, and departmentation. To simplify the discussion of these elements and their application to the company, a table which summarizes the evaluation is presented below. This will be supported by a more detailed discussion to elaborate the evaluation.
In terms of division of labor, Mason Electric follows a mechanistic structure as tasks are simple, specific and repetitive. As discussed in the case, the top management became so overwhelmed with the employee turnover which often result to hiring persons who are not familiar with the previous' employees job description. To answer this dilemma, the management sought to establish "Standard Practice Instructions" which are specific job functions for the employees. ...Show more