With the ever-changing advancements in technology, however, many of its operations, including its 911 operations system, require improvements for efficient communication to adequately accommodate the needs and provide sufficient safety for all citizens.
According to former fire Lieutenant Michael Pena, information sharing is an essential component of any rescue operation. Without proper information sharing, a rescue operation could be frustrating (Golden, 2006). Thus, a centralized source of information offers efficient communication, which is critical for the operations of many organizations (ISACA). A centralized source is even more effective when it has the capabilities to quickly relay information to other sources. Of FLPD's three major bureaus, the Support Services Bureau contains The Information Services Division, which handles all communication functions (SafirRosetti, 2006).Within the Information Services Division is the Information Systems Unit (ISU). The ISU is connected to many important systems to support and manage numerous critical functions. ...Show more