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Texas Health Resources (THR) is going through some significant strategic and cultural changes as it lays out its 10-year plan for sustainability and growth. Many of the changes that are being implemented in the strategic plan are cultural in nature, and in fact strengthen the existing culture while modernizing it for the 21st century…
THR's goal of exceptional performance will have to be accomplished with cost savings, growth, and stakeholder value that may be in tension with quality and patient outcomes. This paper will examine the culture of THR, its contribution to the future success of THR, the present status of the strategic plan, and the future opportunities and obstacles facing THR.
One of the primary assets that THR has as an industry leader is its mature and highly focused culture. The culture at THR is primarily based on the three pillars of being a faith-based organization, customer centered care, and the strength of its commitment to physician engagement. THR believes strongly that culture is the 'key driver to THR's competitive advantage" (Texas Health Resources 1, 20). Being a faith based health organization has several cultural aspects that define THR. Faith based, and primarily Christian, organizations have a long historical record of quality health care within the United States. In addition, they have traditionally shared "a passionate commitment to improving the quality of life of vulnerable populations" (MJ DeHaven et al. 1034). ...
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