Total Quality Management is related to the enhancement of any old or new business. It is however a modern technique which is necessary for survival in this competitive world. The simple definition of TQM is "The art of managing the whole [from A to Z in an organization] to achieve a degree of excellence"(Besterfield 1: 2003)…
3. Effective involvement and utilization of entire staff. 4. Constant and continuous improvement in the business performance. 5. Working through synergy with suppliers. 6. Establishing the performance measures for various areas. In this discussion, we would be analyzing three companies from manufacturing, service and not for profit organizations and would be further analyzing customer driven quality, leadership, employee management and training and measurement, monitoring with analysis for each and every organization.
The Organization that I am going to discuss is the Caterpillar, the company was found in 1925 as a result of a merger with Holt Manufacturing Co. and it strived and settled it self because of the lack of competition, they were the pioneers in manufacturing the construction equipments of that time which were also used in the world war I and II effectively. The company is manufacturing seven types of products, but has a list of four hundred products as the seven are the main product types, originally it was formed as a heavy equipment industry and providing services such as construction and agricultural products, including tractors, engineering vehicles, bulldozers, loaders, but it has also diversified now keeping in view its customer's needs and wants, and so it also started making the rough and tough shoes. The company was having the revenue of about US $ 36.339 Billion in the year 2005 and it is currently employing about 77,000 people approximately, the organizational culture that the company is showing is strong enough in terms of services they are providing right now, it was all due to the fierce competition with Komatsu that the company decided to change its culture in 1990s as a result they are having very strong hold in the market, the culture was weak before 1990s as there were so many of the labor strikes and a lot of shutdown processing, but sooner the company identified its weakness and worked on it, one of the biggest reasons of its success is that now the entire union of employees work together and corporate at their level best with the customer as a result the company has achieved excellence, which was otherwise not possible if there wouldn't be any team work or if there was no maximum utilization of the work force they have.
The Customers of Caterpillar are usually construction firms and also few contractors having construction business, as no body can buy the Caterpillar products for the personal use, thus all the efforts are directed on the industrial business zone rather than private customers. The customers are viewing Caterpillar a high quality product as the company has produced even the custom made equipments for them, without accepting nonconformance. The features, performance, conformance, reliability, durability, service, response and reputations are the quality dimensions, which have been attracting the customers from a long time. The leadership has played a major part in the survival of Caterpillar Co. No body can expect a company to resist the pressure when the labor turns against it, here the leadership played a vital role for Caterpillar, now the organization has recruited people who are already excelled in their fields and have no complaints against the organization, the employees are being treated as family members and all of these ...
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“Total Quality Management Survey Paper Essay Example | Topics and Well Written Essays - 1500 Words”, n.d. https://studentshare.net/miscellaneous/281165-total-quality-management-survey-paper.
373). According to Pfau (1989) TQM is an approach towards improving the quality of services and goods on a continuous basis which involves participation of individuals at every functional level of an organisation. This study deals with the TQM practices followed at Toyota and how they manage to improve the quality of their products along with all the associated business activities.
Moreover, enterprises were not way about the quality of service they delivered. However, the authors note that this has drastically changed as organizations have become increasingly adaptive in offering both tangible products and services that are globally competitive through TQM techniques.
In fact, many studies reveal that to many, organizations, goals are just one and the same as the performance of the organization itself. It therefore becomes more challenging to realize set goals, thus the need for some frameworks through which the realization of set goals; short term as well as the long term goals may be evaluated (Ordonez et al, 2009, p.1-5).
Total quality describes the culture, attitude and organizational structure of a company that strives to provide customers with products and services that fully satisfy their needs. This culture requires quality in all aspects of a company’s operations, harnessing processes that do it right the first time and eliminate all defects.
Increased competitive pressures and global markets realities are forcing businesses to rethink and evaluate their competitive strategies and management practices with the aim of improving organizational performance. Defining, implementing and sustaining strategic quality orientation (TQM practices) is seen as the answer to sustained competitive performance.
Wang (1996) refers to TQM as an important methodology to integrate lateral functions and implement best practices. Implementation of such a plan on a continuous basis allows the business process to remain fresh, innovative
Non-Japanese companies have tried to emulate the Japanese companies on the implementation of the TQM so as to remain as competitive though not in totality like Japanese companies. The objective of this paper therefore was to compare Japanese and non-Japanese
Total quality administration might be outlined as an administration framework for a client centered association that includes all representatives in persistent change. It utilizes system, information, and compelling correspondences to incorporate the quality order into
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