Total Quality Management Survey Paper

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Total Quality Management is related to the enhancement of any old or new business. It is however a modern technique which is necessary for survival in this competitive world. The simple definition of TQM is "The art of managing the whole [from A to Z in an organization] to achieve a degree of excellence"(Besterfield 1: 2003).


3. Effective involvement and utilization of entire staff. 4. Constant and continuous improvement in the business performance. 5. Working through synergy with suppliers. 6. Establishing the performance measures for various areas. In this discussion, we would be analyzing three companies from manufacturing, service and not for profit organizations and would be further analyzing customer driven quality, leadership, employee management and training and measurement, monitoring with analysis for each and every organization.
The Organization that I am going to discuss is the Caterpillar, the company was found in 1925 as a result of a merger with Holt Manufacturing Co. and it strived and settled it self because of the lack of competition, they were the pioneers in manufacturing the construction equipments of that time which were also used in the world war I and II effectively. The company is manufacturing seven types of products, but has a list of four hundred products as the seven are the main product types, originally it was formed as a heavy equipment industry and providing services such as construction and agricultural products, including tractors, engineering vehicles, bulldozers, loaders, but it has also diversified now keeping in view its customer's needs and wants, and so it also started making the rough and tough shoes. ...
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