Customer Relations / Service Comparism - Essay Example

Only on StudentShare

Extract of sample
Customer Relations / Service Comparism

The two companies we are going to take a look at are ; The Survivor commercial Bank and the One touch cellular network provider. The Survivor Commercial Bank also known as S.C.B, is one of the premier banks in Ghana and is a government owned firm. It provides banking solutions to both individuals and cooperate bodies. Some of their products include Savings Accounts, Current Accounts , Loan facilities, treasury bills amongst others. This bank however started in the early stages facing very little competition from other banks. Since it was owned by the government, it looked almost like the peoples bank and therefore attracted more customers especially Ghanaians or natives of Ghana. One other thing was that because it was a state owned firm, the charging rates were comparatively lower than those of the other banks which are private ones and even till now is much lower than most of them.
The customer base of this bank however has not been that good that much of late as well as customer satisfaction. You would agree with me that in this present days, most people are not only for the most affordable services but also the most reliable and quality ones. ...
Download paper


A policy in the context of firms or companies and their customers can be described as a set of specific principles which are laid down to guide actions or serve as guidelines to show commitment by a firm to its customers and also to guide them in whatever decision they as far as their operations are concerned…
Author : erowe

Related Essays

Customer Service Plan
The event will take place on 5th June 2009, at TAFE Sydney Institute, Ultimo.
7 pages (1757 words) Essay
Customer Service
The consistent delivery of superior service requires the careful design and execution of a whole system of activities that includes people, technology, and processes. Although, the rewards will include improved revenue from customers that are impressed with the service provided. Quality customer service is attained from employees through:
25 pages (6275 words) Assignment
Relationship Marketing and Customer Service
Repeat orders will go to those sellers who have done the best job or nurturing these relationships."
14 pages (3514 words) Article
Customer Service
Therefore, they will look for the reasonable range for the services they require in contrast to those who seek the aspect of quality and variety of services. The biggest challenges of management that are contemporary in the service industry are providing and excelling in customer satisfaction. The differentiation, competitiveness, and retention of customers are factors that are important in the success of the service industry. To get the satisfaction level of customers, for example in a hotel, there is need to introduce comment cards for guests, which are then analyzed. The other way is to...
1 pages (251 words) Essay
Customer Service
are representatives should ensure they offer clients beyond their anticipations if they intend to retain them in the business and continue to enjoy greater returns in the business. Therefore, customer care representatives should establish close ties with clients in order to promote customer loyalty to the company. Managers should establish a policy of providing training to the customer care representatives in order to ensure excellent services and products to their clients.
4 pages (1004 words) Assignment
Customer Service-Customer Friendly-repost
I loved the interface as everything was seamless and it was a very modern outlook. The Help and Support was truly perfect for any new customers, account creation was in perfect harmony as
1 pages (251 words) Personal Statement
Got a tricky question? Receive an answer from students like you! Try us!