Best Value policing is also bringing in a major change in the daily routines of the forces and would need major organizational change management techniques. It is an acknowledged management concept that implementing new ways of working brings instability and uncertainty among workers if not managed well.
The legislation required authorities to review all their services over five years and critically examine whether the service is needed in the first place comparing it with other competitive alternatives. Review findings must be published together with improvement actions and targets in an annual performance plan.
The legislation deliberately did not provide what mechanisms and techniques are needed to provide best value but left it to local police and fire authorities along with other public service providers to decide ''how best to establish their strengths and weaknesses, how to benchmark; what consultation methods to use; how to produce and carry forward action plans; and so on.''
Early 1999, the home office working group on police performance and best value decided to develop briefing information on best value policing. There was a recognized need to draw on practical experiences in three formal best policing pilots authorities and on preparatory work in some departments the service.
Most forces were at differing stages of their preparations, but it was clear that developments were moving at a very fast pace. Though authorities were adopting different methods of implementing best value, at a point, the approaches and preparedness was broadly converging.
Authorities were mainly aiming to build on existing structures, systems and cycles rather than creating radical changes in their set ups.
All forces were using the business excellence model in varying degrees though, as a self-assessment tool.
Most forces were forming teams to oversee daily best value management details.
There were signs that police authorities were developing closer working relationships.
Despite these developments, there were some emerging concerns and challenges. Some of these were
Forces were feeling challenged about