XYZ is one of the leading professional education management system in UK that offer management courses to the executives. Many of its courses are intended for regular day stream members. And the organization has proved its quality and capability through its growing number of professionals coming out of the college on each year. The growing demand for professional skills in every employment, many jobholders are looking to enhance their skills by way of taking up the relevant management courses on part time basis, while continuing their jobs. The quality of the courses offered through the organization has become so popular to get a demand from the remote students to get the online courses. This made the management of the XYZ organization to think about the risks in opening about the online courses, as the management is so particular about he quality and in no way they re willing to loose their reputation. The management wants to adopt a risk less change management where the quality of the services to enhance the value for the entire chain operations.
Hence the XYZ education System has identified the ABC business consultancy to do business analysis before venturing into new online system, particularly with risk elimination & continuous quality process. And ABC consultancy has started its Process analysis by adopting the KRAJEWSKI model:
According to Total Quality Engineering (1997), strategy deployment means the management and control of the company's direction focus. It helps develop the business policy and plan, providing the focus for carrying the strategy forward into the management of the individual function and section.
A process involves the use of an organization's resources to provide something of value, (KRAJEWSKI, p121). The application of a system of processes within an organization, together with the identification and interactions of these processes and their management, can be referred to as the "Process approach". The optimum utilization of these resources in the process results in the efficiency of the process or the quality of the process. .
ABC Consultancy has adopted a process analysis approach of XYZ organization and identified several factors that has impact on operations of the education management of XYZ like- Operation levels; global competition; rapid technological changes, ethical, workforce diversity, and environmental issues. In this section, we look at these trends and their challenges for operations managers. (KRAJEWSKI, p12). The consultancy took the concern of operations managers like COO, Operations Executive managers and Branch operations managers etc.,
Many different choices are made in a selecting human resources, equipment, outsourced services, materials, work flows, and methods that transform inputs