The consultants have already declared that the current IT infrastructure at Reddix cannot cope with this restructuring.It is admitted that the KM system as proposed by the consultants will be immensely beneficial to the patients and management in terms of integrating the electronic patient records (EPR) that are held by the NHS with the process of physicians and GPs ordering medical tests or medications. The main hurdle is thus not technical. Knowledge management is a culture and does not entail a simple change of hardware and software and processes.
Thus the suggestion for the inception of a 'knowledge sharing culture' which entails management of information as well as the management of people in whose hands this information is. This report focuses on one of major gaps in any Knowledge management Initiative and that is the lack of this Knowledge sharing culture with in the key stakeholders of the Hospitals Organisational structure.
The way ahead for an institution which is falling behind in the technological arena is indeed Knowledge Management and as I would like to add to this strategy it should also incorporate the notions of Strategic Information Management and the Business Score Card Approach ,which will allow the strategic management of information to avoid future problems of interoperability. Health care organizations are dependent on the knowledge that can be deployed by their staff, and in recent years the support of such expertise has extended beyond the provision of library services to encompass new technologies, especially those available through the Internet or local 'intranet' services.
Role of SIM(Strategic Information Management) in the transitory stage of organisational change
SIM should be an important s method for Reddix trust because knowledge and information tends to become vague and complicated and very often it can demonstrate a lack of quality in the information. The hospitals transitory system thus can well benefit from a proper Systems Information Management System.
A Strategic Information System (SIS) aligns itself with the management strategy and the structure of a Firm and allows the timely response to changes recurring in the business environment and competition issues. Wiseman (1985) has defined the strategic information system (SIS) as, "The information system to support or change enterprise's strategy." The general perspective of Information management involves a reference to the management of any kind of information .This may involve document management, electronic document management records management, document imaging, process automation and digital asset management.(Wiseman 1985).On the facts of the case study all these factors are infact involved in this transitory change of the Reddix trust.The diagram below shows how these knowledge management Gaps can be better managed.(Diagram Adopted from Wiseman 1985)
However even though the senior management is relying heavily on knowledge management through a heavy IT infrastructure they will have to be vary of the short comings