It consists of techniques of how to prepare for and respond to a negative events and it includes actions well-coordinated which will control the damage and preserve or restore public confidence to the organization.
a) first, the leader should set with the help of his/her top management team, a crisis management plan which should be in accordance with the values and the philosophy of the organization and which identifies different levels of crisis in the organization.
b) Create a crisis management team which will identify possible crises and develop plans, roles and responsibility for preparing and mitigating each of the crises. The leader should help this team in analyzing crisis by various attributes such as industry, location, process etc.
From 1990 - 2007 , according to ICM, the white collar crime is still number one in the list of most common crises, followed by mismanagement, workplace violence, labor disputes and class action suits. The top executives are the ones that made the news in 2007 for mismanagement and white collar crime.
Workplace violence recorded the biggest increase of any of the 16 crisis types ICM tracks. The types of crises that ICM tracks are the following: catastrophes, casualty accidents, environmental, class action lawsuits consumer activism, defects& recalls, discrimination, executive dismissal, financial damages, hostile takeover, labor disputes, mismanagement, sexual harassment, whistle blowers, white collar crime and workplace violence.
It is impressive that product defects and recalls rise up to 44% over the year before.
The most crisis prone industries in 2007 were: software makers, pharmaceutical companies, petroleum refining, natural gas companies, security brokers/dealers, banking,