Emotional Intelligence - Essay Example

Author Daniel Goleman (1995) also brought EI into the forefront with his books entitled, Emotional Intelligence: Why It Can Matter More Than IQ and Working with Emotional Intelligence (Goleman 1995). Both resources propose that EI accounts for success at home, school, and work, enabling individuals to become more cooperative and effective team members and to build their technical skills and IQ for jobs at all levels (Vitello-Cicciu 2003). Goleman also hypothesized that EI can be learned and improves with age (Goleman 1995).

In contrast, Salovey and Mayer (1990) contend that EI develops with age and that emotional knowledge can be enhanced and emotional skills can be learned (Vitello-Cicciu 2003). What's not known to date through research is whether or not EI scores, as determined by an ability measurement known as the Mayer, Salovey, and Caruso Emotional Intelligence Test (MSCEIT), can be raised in individuals (Vitello-Cicciu 2003). (See Appendix: Assessment of EI in a Leader) Experts define emotional labor as the process of regulating both feelings and expressions to achieve organizational goals or expectations, or, as the effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions (Vitello-Cicciu 2003). . ational goals or expectations, or, as the effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions (Vitello-Cicciu 2003).

Organizationally desired emotions, also referred to as display rules are considered the standards of behavior that indicate not only which emotions are appropriate in relationship with others, but also how these emotions should be publicly displayed or expressed.The structure of this paper is as follows: Part one of paper begins with the introduction of the topic in an academic format. Then, explains the purpose of carrying out this research and what it tends to achieve is stated. After defining the objective a brief overview of the primary research questions are given.

A very important chapter of literature review follows which highlights various researches which were carried out by the writers and analysts in the past. Research design highlights the approach and the methodology of how the information was acquired from the sources. The main Research results chapter has the main body of this research in which the findings have been discussed and concluded. In conclusion, the research shows that Marquise Facilities Corporation will benefit with incorporating emotional intelligence into its Management Training.

In part 2 of the paper, a brief history of the company and the challenges they are faced with and how they will benefit from such training. Finally, a proposal of the implementation process will be presented. The main goal is to stress the importance of this training in the organization while being sensitive not to overload the busy managers with a program that will soon loose momentum. The key is to implement a process that is long lasting and adds value to the